Claims Manager at Resolution Insurance Tanzania

The Claims Manager is responsible for ensuring that general insurance claims are handled promptly and professionally, meeting customer expectations and aligning with the Company’s corporate objectives.

Key Responsibilities:

• Handle general insurance claims expeditiously and professionally to meet customer expectations and company objectives.
• Ensure claim reserves are accurately set and regularly reviewed to reflect the company’s current liability.
• Monitor and evaluate the performance of service providers to ensure effective service delivery.
• Analyze the performance of various classes of business and recommend corrective measures to ensure profitability.
• Register and acknowledge claims promptly, keeping customers regularly updated on claim status to ensure early resolution and customer satisfaction.
• Initiate and follow up on recoveries to reduce the final cost of claims.
• Raise cheque requisitions upon receipt of discharge vouchers or invoices to facilitate timely cheque processing.
• Evaluate the best alternatives for handling claims to minimize expenses and associated costs.
• Maintain strong business relationships through regular interaction with customers and service providers to ensure a positive customer experience.
• Prepare departmental management reports to provide updates on operational status.
• Supervise, train, mentor, and coach departmental staff to maintain motivation and high performance.

Experience:

• Has worked 3 to 4 years in an Insurance Company at a senior level.

Educational Qualifications:

• Bachelor's Degree in Insurance or Bachelor's Degree in Economics, Mathematics, or Statistics