Command Center Transformation Manager at Yas Tanzania

Company: Mixx by Yas
Position: Command Center Transformation Manager
Location: Dar es Salaam
Experience Required: 10-14 Years
Application Deadline: 25 September 2026

QUALIFICATIONS & EXPERIENCE

• Bachelor's degree (BAC+4/5) in Telecommunications, Computer Science, Information Systems, Engineering, or a related technical field.
• Equivalent experience may be considered.
• Minimum of 10-14 years' experience in telecom operations, IT service management, or transformation programmes.
• Proven experience leading Command Centers/NOCs, developing teams, improving processes, and managing large-scale operational initiatives.

CORE RESPONSIBILITIES

• Coordinate and oversee the delivery of all programme workstreams, ensuring milestones, timelines, and deliverables are achieved.
• Monitor programme progress, risks, and dependencies, escalating issues and blockers in a timely manner.
• Ensure the quality and timely delivery of operational outputs, including SOPs, runbooks, dashboards, and tooling configurations.
• Assess, develop, and track team competencies, implementing training, coaching, and knowledge transfer initiatives.
• Establish and formalize operational processes, including incident management, escalation procedures, and performance reporting frameworks.
• Ensure operational documentation is complete, validated, and embedded into daily operations.
• Support the design and deployment of the regional Command Center operating model across multiple countries and hubs.
• Coordinate operational readiness activities to enable successful programme rollout and transition.
• Prepare governance, programme status, and steering committee reports, maintaining key programme records and decision logs.
• Develop and maintain operational and compliance dashboards, providing visibility into performance and regulatory requirements.
• Manage relationships with service providers and partners, ensuring deliverables, knowledge transfer, and transition activities are completed on schedule.
• Drive successful transition to operational autonomy, ensuring processes, capabilities, and governance structures are fully established.

CORE COMPETENCIES

• Demonstrates expertise in database administration, ITSM practices, and operational governance.
• Applies strong knowledge of monitoring frameworks, KPI/SL management, and service performance reporting.
• Possesses solid understanding of fintech, mobile money, and regulatory compliance environments.
• Translates technical information into actionable business insights and operational improvements.
• Effectively collaborates across multi-country, cross-functional, and distributed teams.
• Builds stakeholder alignment and serves as a bridge between business and technical operations.
• Demonstrates strong communication, coaching, organizational, and data-driven problem-solving skills.

DIVERSITY & INCLUSION

At Mixx, we believe that diversity is a source of strength. When candidates have equal skills, we encourage female applicants and actively work to create a fair, inclusive and stimulating professional environment for everyone.

ABOUT MIXX BY YAS

Joining Mixx by Yas means becoming part of a fintech company belonging to the AXIAN Group, a pan-African player operating in five African countries. You will be working in a fast-growing fintech company driven by a culture of innovation, agility and impact. Our young, passionate and ambitious teams are shaping the financial services of tomorrow every day.

HOW TO APPLY

If this description corresponds to you, grow with us by applying before 25 September 2026.

The provided advertisement does not include an application email address or application link, so none has been added.