Digital Marketing & Operations Manager at Keda (T) Ceramics Co Ltd

We're Hiring: Digital Marketing & Operations Manager (VOSA Platform)

Are you passionate about digital tools, marketing operations, and customer engagement? We’re looking for a proactive and detail-oriented Digital Marketing & Sales Operations Manager to lead the management of VOSA, our Intelligent Digital Sales & Marketing Platform developed under the Twyford.

VOSA (Visualization, Online & Offline Information, Smart Calculation, and Automatic Recommendation) is an internal system that supports product promotion, customer interaction, showroom monitoring, and distributor management. If you have experience in CRM tools, sales enablement systems, or digital marketing platforms this role is for you!

Key Responsibilities

VOSA Platform Management

• Upload new products monthly to the VOSA platform
• Review and approve monthly sales case submissions
• Review and approve monthly gift redemptions via VOSA
• Prepare and approve monthly incentive plans
• Draft, update, and implement VOSA policies
• Report system bugs on TAPD and follow up on issue resolution
• Manage AI robot/customer inquiry feedback
• Monitor platform usage by Distributors and Shop Guiders
• Conduct training for Distributors and Shop Guiders on how to use VOSA

Showroom Operations

• Prepare monthly showroom checking plans
• Conduct showroom visits and submit performance reports
• Support distributors with iPads, Wi-Fi access, and account setup for VOSA use

Social Media & Content Creation

• Manage inquiries from social media platforms (e.g., Facebook, Instagram)
• Coordinate monthly content creation and performance reports
• Organize brand video and site shooting sessions

Required Skills & Knowledge:

• Strong background in product design, marketing research, digital marketing, and brand management
• Experience managing digital tools, CRM systems, or marketing platforms
• Strong organizational and training skills