Key Account Manager at Yas Tanzania

Job Details

• Job Title: Key Account Manager
• Company: Mixx by Yas (AXIAN Group)
• Location: Dar Es Salaam
• Application Deadline: March 27, 2026

Qualifications and Experience

• Bachelor's degree in business administration, Marketing, Finance, Economics, Commerce, or a related field.
• 2–4 years' experience in merchant acquiring, key account management, sales, or customer relationship roles.

Core Responsibilities

• Acquire high value merchants in priority sectors using targeted outreach and value based solution selling.
• Lead sector specific market attack initiatives and ensure accurate onboarding, pricing, and settlement setup for new HVMs.
• Act as the primary relationship owner for top tier merchants, ensuring fast issue resolution and strong retention.
• Monitor daily transaction patterns to identify at risk merchants and deploy timely churn prevention actions.
• Conduct regular on ground visits to strengthen relationships, deliver training, gather insights, and reinforce product usage.
• Manage a defined HVM portfolio with full accountability for TPV, revenue yield, wallet share, and activity levels.
• Use data dashboards and merchant insights to drive targeted growth actions that increase frequency and average transaction size.
• Lead reactivation of dormant merchants by diagnosing root causes and implementing tailored interventions and incentives.
• Track reactivation performance to ensure sustainable activity rather than short term spikes.
• Maintain accurate real time reporting on KPIs, market trends, competitive pricing, and merchant performance.
• Identify process, service, or system gaps affecting merchant experience and recommend actionable improvements.
• Provide structured market and competitive intelligence to guide product decisions, pricing strategy, and overall merchant growth plans.

Core Competencies

• Strong commercial acumen with a revenue-ownership mindset
• Excellent relationship management and negotiation skills
• Analytical thinking with ability to translate data into action
• Structured problem-solving and issue resolution capability
• Ability to operate in a target-driven, high-accountability environment

Not Needed / Standard Administrative Boilerplate

• Mixx is hiring
• At Mixx, we believe that diversity is a source of strength. When candidates have equal skills, we encourage female applicants and actively work to create a fair, inclusive and stimulating professional environment for everyone.
• Joining Mixx by Yas means becoming part of a fintech company belonging to the AXIAN Group, a pan-African player operating in five African countries. You will be working in a fast-growing fintech company driven by a culture of innovation, agility and impact. Our young, passionate and ambitious teams are shaping the financial services of tomorrow every day.
• If this description corresponds to you, grow with us by applying before March 27, 2026