Key Account Manager Corporate at Airtel Tanzania

Why Airtel Africa?

At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.

We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.

By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

Grow Revenue (Push the acquisition of new Business from corporate business segment in Tanzania)

• Increase the corporate accounts revenue by 30% year on year through farming and hunting
• Retain existing corporate customers with churn below 3%
   

Capture Businesses from Competition/ new entrants in the market

• Establish an evolving target list of organizations not in Airtel Tanzania’s books – new entrants or from competitors
• Plan Effective and Call Plans
• Understand the needs of prospective customers
• Create and do sales presentations to match company’s products/services with identified needs
• Provide solutions to products/services through face-to-face contact
• Write and follow up on Tenders and proposals
• Knowledgeable of Airtel Tanzania’s products/services to facilitate sales efforts
• Maintains sales records and prepares sales reports 

Increase share of wallet

• Maximising the number of products and services sold to the existing by introducing solutions
• Alerts client to new or improved product/services
• Contacts and visits existing customers to determine needs 

Minimize debts

• Work with contact person and proactively keep the account debts to a minimum
• Be innovative 

Minimize churn at account level

• Suggest products and services to be developed with marketing department
• Determine ways to differentiate from competitors
• Work with management to identify up sell opportunities
• Maintain a regular schedule of contact
• Cement relationship with clients
• Assist marketing with design and promotional strategies

Managing Key Accounts

• Develop, implement, and control account development plans to maximize new and repeat sales from the accounts
• Develop sound business relationships with corporate client organizations, representing the company as a professional, quality organization, to maximize awareness and use of our service
• Ensure that all customer information is entered accurately and in a timely fashion on to the selected Airtel customer database

Customer Retention

• To achieve agreed retention targets within an existing sector account portfolio
• To work very closely with internal teams offering guidance and insight to establish the best solution for the customer which is in line with Airtel capabilities 
• To be the central point of contact for all allocated customer account sales-related issues within the customer portfolio and the conduit for customer communication for all other service-related situations.

Qualifications

Educational Qualifications & Functional / Technical Skills

• University degree in business, sales, marketing, or equivalent qualifications
• IT Literacy, an added advantage

Relevant Experience (Type of experience and minimum number of years)

• 3- 5years’ experience managing corporate business/sales representing business enterprise products and solutions (digital infrastructure and digital services); this is mandatory 
• Specific segment experience would be a benefit (e.g. banking and finance, hospitality, healthcare etc.) 

Other requirements (Behavioural etc.)

• Able to operate in a performance driven organization
• Good organizational and teamwork skills 
• Ability to quickly react to changes
• Ability to work on tight deadlines
• Self-motivated, enthusiastic, energetic
• Excellent and effective communications skills, both orally and written 
• Attention to detail
• Confident, assertive with good negotiation skills
• Excellent time Management Skills
• Customer-centric
• Maintain high levels of integrity
• Able to operate in a performance driven organization