Manager, Custody Operations at Standard Chartered Tanzania

Requisition Number:  61729

Job Location:  Dar es Salaam, TZA

Global Grade:  Band 7

Work Type:  Office Working

Employment Type:  Permanent

Posting Start Date:  04/09/2026

Posting End Date:  18/09/2026

Job Description: 

Job Summary

The Manager, Custody Operations Tanzania, will lead and oversee all securities custody processes within our Tanzanian operations . This pivotal role involves ensuring the efficient, accurate, and secure delivery of securities services that meet both client expectations and regulatory standards.

The successful candidate will be responsible for managing a dedicated custody operations team, fostering a culture of operational excellence, risk awareness, and continuous improvement. Bringing a deep understanding of post-trade securities processes and the Tanzanian market environment, they will act as the central liaison point between clients, internal teams, and regulatory bodies.

Key Responsibilities

• Align custody operational practices with the bank's strategic objectives and adapt them effectively to the Tanzanian securities market and regulatory environment.
• Manage and supervise end-to-end custody operations on a day-to-day basis, including securities settlement, corporate actions processing, cash handling, and client instruction management.
• Drive operational scalability by designing and implementing processes to support new products, services, and market developments seamlessly.
• Monitor service quality and operational performance metrics, identifying systemic issues and leading corrective initiatives to enhance reliability and client satisfaction.
• Allocate and optimise resources effectively to manage workload, financial targets, and operational priorities within the custody function.
• Oversee compliance of transactions involving equities, fixed income, money market and cash instruments ensuring strict adherence to internal policies and regulatory mandates.
• Promptly identify and resolve transaction exceptions, escalating risks as appropriate to maintain the highest standards of operational integrity.
• Ensure timely and accurate processing of corporate events, income distributions, and proxy voting activities in accordance with client instructions.
• Manage the account lifecycle, including client onboarding, maintenance, billing, invoicing, and revenue reconciliation to ensure transparency and accuracy.
• Provide swift resolution to client inquiries and complaints by improving service protocols and maintaining open channels of communication.
• Serve as the primary operational contact for custody clients, delivering professional, responsive, and trusted support.
• Establish and nurture collaborative partnerships with internal stakeholders such as business units, compliance, risk management, and technology teams, as well as external entities including brokers, regulators, and auditors.
• Share timely market intelligence, operational updates, and regulatory developments with relevant parties to enhance stakeholder awareness and confidence.
• Represent the custody operations in governance forums, regulatory engagements, and cross-functional meetings, promoting transparency and adherence to governance standards.

Skills and Experience

• Significant experience in custody, securities services or financial markets operations, preferably in a managerial role.
• Strong knowledge of securities settlement, corporate actions, reconciliations, cash processing, static data, billing and client servicing.
• Proven ability to manage service delivery, operational risk, controls, governance and compliance within a regulated financial institution.
• Demonstrated people leadership, coaching and performance management capability.
• Strong client and stakeholder management skills, with experience working across business, technology, risk, compliance and external market entities.
• Experience leading change and continuous improvement to strengthen operational efficiency and service quality.
• Solid knowledge of the Tanzanian securities market and relevant regulatory and conduct requirements.
• Strong analytical, communication and problem-solving skills, with proficiency in Microsoft Office, particularly Excel, and the ability to use relevant custody and banking platforms.

Qualifications

• An undergraduate degree in a relevant discipline such as Finance, Business Administration, Economics, or related fields.
• Relevant professional certifications or qualifications (e.g., CFA, CISI, CPA, ACCA) are advantageous.
• Completion of any local mandatory regulatory certifications or licences associated with securities operations.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.