Membership & Community Outreach Manager at Tanzania Women Chamber of Commerce (TWCC)

The Membership and Community Outreach Manager is responsible for driving the growth, engagement, and retention of TWCC’s membership base while expanding the organization’s community presence. This role provides strategic leadership in membership services, manages high-impact outreach initiatives, and oversees cross-functional coordination with regional offices, stakeholders, and partners to support TW tables, and headings for easy readability.

Principal Duties and Responsibilities

• Design and oversee comprehensive strategies for membership recruitment, engagement, and retention at national and regional levels.
• Analyze membership trends and data to inform decision-making, improve member satisfaction, and anticipate future needs.
• Develop and manage KPIs to evaluate the effectiveness of membership programs and community outreach efforts.
• Lead the alignment of membership services and outreach programs with TWCC’s strategic goals, ensuring inclusivity, accessibility, and value-driven offerings.
• Oversee the development of strategic alliances and partnerships to enhance TWCC’s visibility, influence, and access to opportunities for members.
• Develop targeted campaigns and outreach programs to promote TWCC’s initiatives and foster community participation.
• Provide supervisory support and guidance to Membership Officers, ensuring effective and consistent service delivery.
• Monitor and assess regional performance against membership growth and retention targets, recommending improvements and resource allocations.
• Standardize and improve regional communication and member service protocols across the organization.
• Lead the resolution of complex member concerns with professionalism and responsiveness.
• Direct integrated communication strategies to ensure timely and accurate dissemination of information to members, partners, and the public.
• Approve and oversee the production of high-level communication materials, including newsletters, press releases, member updates, and event briefings.
• Ensure submission of high-quality monthly, quarterly, and annual reports on membership growth, engagement metrics, financial performance, and outreach outcomes for senior leadership and the Board.
• Serve as the senior liaison between the head office and regional teams for all membership and outreach-related communications.
• Provide strategic direction for planning and executing TWCC events, ensuring alignment with the organization’s brand and strategic priorities.
• Coordinate with cross-functional teams and partners to ensure broad participation and high-quality event delivery.
• Identify and secure sponsorship and funding opportunities to support TWCC’s events and outreach programs.
• Oversee post-event evaluations to assess impact, collect feedback, and inform future planning.
• Oversee the development and implementation of personalized member services and value propositions for various membership segments (individuals, SMEs, corporations, associations).
• Identify and facilitate opportunities for member capacity building, access to finance, market linkages, and policy advocacy.
• Implement systems to continuously evaluate and improve the member experience using feedback loops and data analysis to drive innovation.

Key Qualifications, Experience, and Competencies

Required Skills and Experience:

• Master’s degree in Business Administration, Public Relations, Development Studies, or a related field.
• Minimum of 5 years in a managerial role related to membership development, stakeholder engagement, or community outreach.
• Strong understanding of membership-based organizations and experience with multi-regional coordination.
• Proficiency in data analysis, reporting, and the use of membership management systems.
• Excellent project management and strategic planning skills.

Competencies:

• Strategic Thinking: Strong ability to translate organizational goals into actionable membership and outreach strategies.
• Leadership and Influence: Proven experience in managing diverse teams and driving organizational change.
• Communication and Advocacy: Excellent interpersonal and public speaking skills; ability to represent the organization to high-level stakeholders.
• Innovation and Agility: Capacity to design creative solutions to improve membership value and community impact.
• Results-Oriented Management: Demonstrated ability to deliver results under pressure and manage complex initiatives across multiple stakeholders.