MFS Service Manager at Yas Tanzania

Company: Mixx by Yas
Location: Dar es Salaam
Application Deadline: 4 November 2026

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s Degree in:
  • Computer Science
  • Information Systems
  • Business Administration
  • Or a related field
• Professional certifications such as the following will be an added advantage:
  • ITIL v3/v4, Foundation or Expert
  • CSM
  • PMP
  • PRINCE2
• 5+ years of IT experience.
• At least 2+ years of Management/Team Leadership experience.

CORE RESPONSIBILITIES

• Define and manage IT service goals, outcomes, and performance metrics.
• Monitor KPI, OLA, and SLA compliance through scorecards and reporting tools.
• Drive service portfolio development and service maturity improvements.
• Ensure effective and efficient consumption of IT services across the business.
• Partner with business units, vendors, third parties, and regulators to enhance service delivery.
• Provide leadership, coaching, and governance for ITSM processes and tools.
• Oversee:
  • Incident Management
  • Problem Management
  • Change Management
  • Asset Management
  • Configuration Management
  • Capacity Management
  • Service Catalog Management
• Implement and enhance ITSM capabilities, including:
  • Knowledge Management
  • Release Management
  • Event Management
  • Request Management
• Ensure service availability, performance, resilience, and end-to-end service quality.
• Lead Root Cause Analysis (RCA) and resolution of critical and recurring incidents.
• Own and manage:
  • Disaster Recovery (DR)
  • Business Continuity Planning (BCP)
  • Runbooks
  • Recovery Point Objectives (RPOs)
  • Recovery Time Objectives (RTOs)
• Drive continual service improvement through:
  • Process optimization
  • Testing
  • Service performance analytics

CORE COMPETENCIES

• IT Service Management (ITSM) & Service Delivery Leadership
• Service Portfolio, Strategy & Lifecycle Management
• ITIL Process Governance, including:
  • Incident
  • Problem
  • Change
  • Asset
  • Configuration Management
• ServiceNow, CMDB & ITSM Tools Expertise
• Stakeholder, Vendor & Regulatory Relationship Management
• Leadership, Coaching & Team Development
• Customer Experience, SLA Management & Service Excellence
• Continuous Improvement, Process Optimization & Service Transformation

DIVERSITY AND INCLUSION

At Mixx, we believe that diversity is a source of strength.

When candidates have equal skills, Mixx encourages female applicants and actively works to create a fair, inclusive, and stimulating professional environment for everyone.

ABOUT WORKING AT MIXX BY YAS

Joining Mixx by Yas means becoming part of a fintech company belonging to the AXIAN Group, a pan-African player operating in five African countries.

Employees will be working in a fast-growing fintech company driven by a culture of:

• Innovation
• Agility
• Impact

Mixx’s young, passionate, and ambitious teams are shaping the financial services of tomorrow every day.

HOW TO APPLY

Candidates who match the description are encouraged to apply before:

Application Deadline: 4 November 2026