Regional Account Manager (SME Sales) at Vodacom Tanzania

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What You’ll Do

Role purpose:

• To acquire new SME Customers Accounts for Vodacom Enterprise
• To Manage and acquire Indirect sales partners to support acquisition across all segments
• To increase SME base to the business that transforms into new revenue

Key Accountabilities And Decision Ownership

• Responsible for the acquisition of SME customers to Enterprise base across all product lines and delivery of profitable, long-term business of those accounts to Vodacom
• Training and managing partners / sales agent’s productivity in the market
• Ensures delivery of all financial targets including gross margin, cost to manage, cost to connect, net assets, turnover, operational cash flow and average revenue per user (ARPU) and account (ARPA)
• Establishes appropriate relationships with partners, customers in Vodacom and leverages those relationships to ensure maximum financial return from Vodacom customers
• Works collaboratively to provide direction on the service relationship for nominated accounts
• Inputs to decisions on new propositions, product mix and services for customers

Who You Are

Core competencies, knowledge and experience

• Excellent analytical and logical reasoning skills translated from consumer insights
• Excellent communication skills
• Strong stakeholder management skills
• Ability to anticipate customer, competitor and market dynamics
• Strong customer service and customer satisfaction ethos. Delivering results
• Strong customer service and customer satisfaction ethos. Delivering results

Must have technical/professional qualifications:

• 2+ years’ experience industry or functional experience
• Bachelor degree in Business Administration, Economics, Marketing or its equivalent
• Strong analytical skills and business acumen
• Build and maintain relationship with key stakeholders in the value chain
• Telecommunications experience would be advantageous
• Project knowledge and experience would be advantageous

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's In It For You

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments,