Retail Territory Manager at Puma Energy

• Improve Fuels volume, profitability and performance of the business unit by recruiting customers and signing important alliances with key customers in all segments.I identify new business lines and execute sales with all majors.
• Work closely with the Retail Manager and Commercial Manager to prospect customers in the allocated region and support the lead generation process through an opportunity pipeline management approach of customer acquisition (e.g. Sales Pipeline, Contracts, Orders, and Payment) and CRM (Customer Relationship Management), which drive customer satisfaction, and company profitability.
• Manage the region’s sales portfolio to deliver fuel, lubricants & bitumen volume, margin, cost and EBITDA targets. Ensure delivery of agreed customer performance targets and ensure both customer and Puma Energy commitments are delivered in a timely and cost-efficient manner
• In liaison with the Retail Manger, provide quotations to new and existing customers as required plus manage and negotiate new and existing contracts to ensure contractual compliance
• Lead the development, analysis and implementation / improvement of current Retail & BtoB oriented processes and company’s activities (internal training, price management, etc.).
• CODO/DODO Network Planning - Lead the new business opportunities evaluation process. Focus on the development of business in new markets.
• Ensure personal compliance with Puma Energy’s HSE procedures and with all relevant legal and statutory requirements
• Conduct quarterly retail station compliance audits. Regimented scheduling of customer visits (Retail & BtoB) and interaction with the aim to meet or surpass the minimum quota of customer interaction per month
• Regimented approach to meeting reporting weekly or month deadlines and targets
• Build and maintain strong relationships by displaying professional values through key account management
• Oversee maintenance requirements in accordance to OPEX budget
• Oversee new build / site acquisition Projects in accordance with OPEX/CAPEX budgets
• Order monitoring
• Lead monthly Toolbox meetings with Retailers
• Reporting & closing out on SPHERA (HSSE)
• Reporting and close out WEB Portal/ TAG (Maintenance)
• Retail Volume Tracking and monthly performance review with Retailers
• CRM Checklists
• Wetstock Reports
• Project Sparkle (linked to Maintenance and CRM)
• Monthly CRM Review
• Monthly Retailer Financial Performance Report

Requirements:

Experience:

• Successful completion of Tertiary Qualification in business related field (Business or Economics is desirable)
• Minimum 3 years of experience in similar position in Oil Industry or other fast – paced industry.
• Well-developed desktop skills in Microsoft Office Suite applications.
• Ability to work autonomously with a high level of organizational and time management skills.
• Commercial experience within the fuels, lubricants and associated industries is advantageous.

Skills:

• Fluent in English (both Verbal & Written)
• Microsoft Office Suite applications
• Presentation tools and programs
• Minimum Class 3 Drivers license

Competencies:

• Highly organized
• Strong attention to details
• Sales and customer oriented
• Assertive and Influential Leadership style
• Exceptional written and verbal communication skills
• Ability to build relationships at all levels
• Ability to work in a fast-paced environment and under pressure
• Excellent negotiation and analytical skills
• Highly motivated
• Strong work ethics with a high level of personal integrity
• Able to work on multiple projects concurrently
• Excellent marketing skills
• Excellent conflict resolution and problem-solving skills
• Strategic vision of the business
• Goal oriented.