Senior Key Account Manager at Wakandi Group

Are you a customer-focused leader with a passion for building strong client relationships and driving results?

Wakandi Tanzania is seeking an exceptional Senior Key Account Manager (SKAM) to lead and expand our customer portfolio in Tanzania. This position plays a key role in delivering innovative digital solutions that empower SACCOs, MFIs, and financial institutions nationwide. It is a highly strategic, cross-functional role, ideal for someone who thrives in a fast-growing fintech environment, delivering solutions that transform how financial cooperatives and institutions manage their operations.About Wakandi

Wakandi Group is a digital financing company revolutionising access to formal financial services across Africa. We empower cooperatives and microfinance institutions through innovative digital platforms, ensuring seamless, secure, and transparent savings and loan management.Role overview

As a Senior Key Account Manager, you will drive revenue growth by identifying business opportunities, nurturing strategic customer relationships, and expanding market presence. You will work directly with customers and partners, ensuring a world-class customer experience while promoting Wakandi Tanzania Ltd.’s innovative digital solutions.

You will also play a crucial role in representing the company externally, showcasing product expertise, and contributing to our digitalisation and automation initiatives.Key responsibilities

• Own and deliver on defined sales activities and targets
• Build and maintain a strong pipeline of business opportunities
• Proactively engage customers to ensure exceptional service levels
• Collaborate with internal teams and external partners to support customer success
• Stay informed on relevant market intelligence
• Negotiate business opportunities in the company’s best interests
• Fully utilise and maintain internal systems such as CRM
• Represent the company with integrity, professionalism, and commitment to a strong organisational culture.

Who You Are

• Minimum 3+ years of higher education (BSc preferred)
• A high school diploma in relevant business subjects is an advantage
• Training in Sales or Business Development is an added advantage
• Skilled in CRM systems and reporting tools (HubSpot experience is a plus)
• Strong leadership, negotiation, and communication skills
• Fluent in English and Kiswahili, with excellent presentation skills
• Proactive, detail-oriented, and comfortable in fast-paced environments
• Passionate about customer success and financial inclusion

Qualifications

• 3–5 years’ experience in Key Account Management, Business Development, or Enterprise Sales
• Proven track record selling technology-based solutions (software, digital platforms, fintech)
• Experience working with SACCOs and/or MFIs in Tanzania is a strong advantage
• Strong organisational and time-management skills
• IT-literate and eager to grow technical knowledge

Personal Attributes

• Energetic, self-driven, and proactive.
• Strong integrity, professionalism, and attention to detail.
• Stress-tolerant, result-oriented, and a great team player.
• Committed to the company’s Vision, Mission, and Values

Why Join Us?

• Make a real impact on Africa’s financial inclusion journey
• Work in a dynamic, innovative, and mission-driven company
• Enjoy growth opportunities and a supportive environment
• Competitive compensation and benefits

Diversity, Inclusion, & Equal Opportunity

Wakandi is committed to promoting diversity, inclusion, and equal opportunity in the workplace. We believe that diverse perspectives strengthen our teams and drive innovation. All qualified candidates are encouraged to apply, regardless of gender, age, disability, ethnicity, religion, or background.Interested?

If you're making a significant impact and helping shape the future of financial services in Africa, we'd like to hear from you.

As part of your application, you may optionally submit a 2–3-minute video in English covering:

• A brief introduction of yourself.
• Why do you believe you're fit for this role?
• Your unique offerings to Wakandi.
• What is your motivation for wanting to be a part of our team?

Submitting a video is entirely optional and not required for consideration.

Data Protection & Privacy Notice

• Any personal data submitted as part of your application, including optional video submissions, will be processed solely for the purpose of this recruitment process. Wakandi will handle all personal data in accordance with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR). Application materials will be accessed only by authorised personnel and retained only for as long as necessary for the recruitment process.