Technical Manager (Life Insurance) at Alliance Life Assurance

As the Technical Manager, you will be responsible for leading and managing the company’s life assurance back-office operations to ensure effective underwriting, claims processing, actuarial function, premiums, reinsurance function, product development, technical accounting, data integrity & protection, systems integrity, and operational compliance. You will play a key role in driving operational efficiency, regulatory compliance, and technical excellence across the organization.

Essential Duties and Responsibilities:

• The primary responsibility of the Technical Manager is to execute and oversee the company’s technical and operational strategy in line with regulatory standards and business goals. He/she will be responsible for managing cross-functional technical operations.
• Leadership of Back Office Operations: Oversee and manage all back-office functions to ensure smooth and efficient service delivery, aligning operational processes with strategic goals.
• Quotations, Claims, and Commission Settlements: Supervise the preparation and timely execution of premium quotations, claims processing, and commission settlements in accordance with agreed Service Level Agreements (SLAs) and internal policies.
• Underwriting and Claims Assessment: Conduct thorough underwriting evaluations for new business, renewals, and claims, ensuring compliance with policy terms and sound risk management principles.
• Premium Reconciliations: Oversee premium collection and reconciliation processes in coordination with banks, brokers and agents, ensuring accuracy and financial integrity.
• Reinsurance Coordination: Manage reinsurance programs, including facultative placements, treaty arrangements, and communication with reinsurance partners for optimal risk-sharing. Periodic reviews of reinsurance treaties.
• Process Improvement and Operational Efficiency: Identify inefficiencies and process gaps within operations, and lead initiatives to streamline workflows and enhance service quality.
• Technical Accounting: Ensure proper and accurate technical accounting for the business to provide finance team with accurate insurance related financial data and analysis.
• Actuarial: Ensure efficient and compliance actuarial function for the business including statutory valuations, solvency, pricing, product performance: and vendor management.
• Management Information & Analytics: Prepare and present detailed management reports and analytics (MIS) that provide actionable insights and support data-driven decision-making.
• IT and Systems Oversight: Lead and collaborate with the systems team to ensure IT infrastructure supports business objectives, safeguarding company and client data with robust security protocols.
• Strategic Environmental Scanning: Monitor industry trends, regulatory developments, and technological innovations to continuously adapt and future-proof operational strategies.
• Team Leadership and Development: Mentor, train, and develop operational staff, fostering a high-performance culture and building strong succession pipelines within the team.

Qualifications and Experience Required:

• A Bachelor’s degree in Actuarial Science, Mathematics, Statistics, Insurance, Economics, or a related field.
• A professional qualification such as ACII/FCII or an equivalent designation is mandatory.
• Minimum of 10 years of progressive experience in managing back-office operations within a Life Insurance company, with at least 5 years at senior management level.
• Strong business acumen with a good understanding of life insurance market dynamics and operational frameworks.
• Demonstrated understanding of IT Systems / Environment and Digitization is an added advantage.
• Excellent leadership, planning, and organizational skills, with the ability to drive performance and manage cross-functional teams.
• High level of integrity, professionalism, and strong interpersonal skills.
• ∑ Proven ability to analyze data, prepare technical reports, and support strategic decision-making through insights and analytics.
• Exceptional communication and relationship management skills, with the ability to liaise effectively with internal and external stakeholders.
• Proficient in Microsoft Office and insurance-related systems with strong analytical and numerical abilities.
• A proactive, self-driven approach with a solution-oriented mindset and a commitment to continuous improvement.

General:

• Alliance Life Assurance Ltd (ALAL) promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise
• qualified disabled applicants and employees. Please contact Human Resources with questions regarding the physical demands of this position