Loyalty, Rewards & Partnership Specialist at Yas Tanzania

Organization: Yas

QUALIFICATIONS AND EXPERIENCE

• Bachelor's Degree in:
  • Marketing
  • Business Administration
  • Economics
  • Commerce
  • Customer Experience
  • Or a related field
• Minimum 3 years of experience in:
  • Loyalty programs
  • Customer retention
  • CRM
  • Partnerships
  • Marketing
  • Customer value management

CORE RESPONSIBILITIES

• Develop and execute customer loyalty strategies aligned with business objectives.
• Manage day-to-day operations of loyalty and rewards programs.
• Design customer engagement campaigns to improve:
  • Acquisition
  • Retention
  • Usage
• Monitor program performance and recommend enhancements to increase effectiveness.
• Ensure seamless customer experience across all loyalty touchpoints.
• Develop attractive reward structures and redemption mechanisms.
• Analyze:
  • Customer behavior
  • Engagement
  • Redemption patterns
  • Program effectiveness
• Plan and execute loyalty and partner-driven marketing campaigns.
• Monitor campaign performance and recommend optimization strategies.
• Manage campaign budgets effectively.

COMPETENCIES

• Loyalty & Rewards Management
• Campaign Management
• Customer Analytics & Segmentation
• Digital Marketing Platforms

EQUAL EMPLOYMENT OPPORTUNITY

“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices.”

Only shortlisted applicants will be contacted.