Senior ICT Officer I at TADB Tanzania

The Senior ICT Officer will provide operational support, monitoring, and troubleshooting of core banking applications and ICT systems. The role ensures smooth daily operations, assists in system enhancements, and supports end-users in maximizing the effective use of ICT applications.

KEY RESPONSIBILITIES:

• To monitor the implementation of policies, procedures, decisions and strategies for financing
• To prepare, analyze, and maintain statistical and operational reports on ICT applications using relevant software tools.
• To provide first-line support for core banking applications, escalating unresolved issues to the Business Solutions Manager.
• To identify and report application-related data entry or processing issues, advising programmers on corrective measures.
• To implement established ICT policies, procedures, and standards for input, data integrity, and user support.
• To assist in testing, piloting, and rolling out new or upgraded application systems.
• To monitor daily operations of applications, conduct health checks, and provide user assistance.
• To troubleshoot application-related incidents and perform root cause analysis, escalating as needed.
• To support system backup, recovery, and documentation of application processes.
• To prepare technical documentation, user manuals, and provide training/support to system users.
• To perform any other related duties as may be assigned by the Business Solutions Manager.

QUALIFICATIONS AND EXPERIENCE

• Holder of Bachelor Degree or Advance Diploma in one of the following fields: Computer Science, Computer Engineering, Information Technology, ICT, Information Systems Management or other related and related qualifications from a recognized institution.
• 10 years of experience in ICT applications support within a banking or financial institution.
• Good understanding of core banking systems, ICT operations, and troubleshooting practices.
• Strong analytical, problem-solving, and communication skills.
• Possession of a relevant recognized ICT professional certification will be added advantage.
• Strong analytical & troubleshooting skills for system incidents
• Knowledge of software testing, system upgrades, and bug fixing
• Proficiency in ICT application support tools

Application Deadline: Applications should reach the undersigned no later than 4:00 pm on the 12th of September 2025. For further information, please visit the bank’s website: www.tadb.co.tz. If you have not heard from us four weeks after the closing date, consider your application unsuccessful.

Workforce Commitment: TADB fosters the strength and health of its workforce through a competitive benefits package, professional development opportunities, and policies and programs that support a healthy work/life balance. Join our workforce to make a positive difference for others and yourself.

Equal Opportunity Statement: Tanzania Agricultural Development Bank Limited is an equal opportunity employer. We do not engage in practices that discriminate against any person employed or seeking employment. In line with our commitment to a diverse and inclusive workplace, we encourage applications from women and qualified candidates with disabilities.