Head Of Operations at Yas Tanzania

Job Details

• Job Title: Head Of Operations
• Company: Mixx by Yas (AXIAN Group)
• Location: Dar Es Salaam
• Application Deadline: March 27, 2026

Qualifications and Experience

• Bachelor's degree in business administration, Finance, Social Science, or a related field required; MBA or similar advanced degree preferred.
• Minimum of 10 years preferably in Fintech, Telecom, Mobile Money or Financial services with at least 5 years in leadership role.

Core Responsibilities

• Oversee day to day Mixx operations to ensure high service availability, reliability, and quality.
• Manage customer and merchant support, liquidity availability, and operational controls.
• Ensure full compliance with all regulatory and consumer protection requirements.
• Establish and maintain operational policies, procedures, and risk mitigation controls.
• Monitor adherence to budget, strategy, and KPIs, and deliver weekly and monthly performance reports.
• Translate company objectives into clear operational strategies and execution plans.
• Lead transformation and process improvement initiatives to enhance customer experience and efficiency.
• Continuously improve systems, processes, and service models to support evolving Mixx products.
• Build, lead, and develop high performing operational teams with strong training and succession planning.
• Foster a culture of accountability, performance excellence, innovation, and continuous improvement.
• Collaborate with CEX, Commercial, Marketing, Finance, Risk, Compliance, and Technology on operational alignment and product launches.
• Track and address performance gaps across operational KPIs, using data insights to drive corrective actions and improve service delivery.

Core Competencies

• Strategic thinker with strong hands on execution capability.
• Demonstrated passion for mobile money and digital transformation.
• High level of integrity, resilience, and customer focus.

Not Needed / Standard Administrative Boilerplate

• Mixx is hiring
• At Mixx, we believe that diversity is a source of strength. When candidates have equal skills, we encourage female applicants and actively work to create a fair, inclusive and stimulating professional environment for everyone.
• Joining Mixx by Yas means becoming part of a fintech company belonging to the AXIAN Group, a pan-African player operating in five African countries. You will be working in a fast-growing fintech company driven by a culture of innovation, agility and impact. Our young, passionate and ambitious teams are shaping the financial services of tomorrow every day.
• If this description corresponds to you, grow with us by applying before March 27, 2026