Head of Growth at Axian Group Tanzania

WE ARE HIRING

Let's grow together, become our

AXIAN DIGIBANK & FINTECH

Position: Head of Growth (Woman or Man)

Location

• Islamabad - Pakistan
• Antananarivo - Madagascar
• Dar Es Salaam - Tanzania
• Dakar - Senegal
• Lomé - Togo
• Dubaï

Your Profile

• Master's Degree / MBA
• Minimum 12-15 years of significant / relevant experience in fintech in similar roles
• At least 6-8 years of experience in leading sales & distribution for fintechs
• At least one successful experience leading customer base management teams is a must
• Minimum of 4 years of experience in senior executive management role
• Exceptional leadership and management skills; track record of developing a communication strategy, building relationships across teams and key stakeholders to achieve goals
• Significant experiences in driving numbers / growth
• Pan Africa multi-cultural experience is a plus

Your Challenges

• Own and articulate the Group Growth strategy across all AXIAN Fintech markets, spanning:
  • Customer acquisition
  • Engagement
  • Retention
  • Revenue growth
• Define and govern the Group CVM framework covering the full customer lifecycle from:
  • Activation
  • First transaction
  • Engagement
  • Cross-sell
  • Reactivation
  • Loyalty
• Define and improve digital funnel metrics including:
  • App downloads
  • Onboarding completion
  • First transaction
  • D7 retention
  • D30 retention
  • Monthly Active Users (MAU)
• Review and approve campaign budgets, channel mix, incentive structures and projected KPI impact submitted by market teams
• Define CX standards, NPS and CSAT measurement frameworks and ensure service quality across digital and assisted touchpoints is benchmarked and continuously improved
• Set and monitor:
  • Acquisition cost ceilings
  • Revenue per user targets
  • EBITDA contribution from the growth function
• Develop strategies to enhance the width and depth of distribution through appointment of the right channel partners which would translate into:
  • Increased acquisitions
  • Increase in Share of Gross Additions
  • Higher revenues
  • Increase in channel engagement
  • Improved satisfaction score

If this description fits you, grow with us.