Head Of Product Development & Innovation at Yas Tanzania

HEAD OF PRODUCT DEVELOPMENT & INNOVATION

Location: Dar es Salaam

Educational Requirements

• Bachelor’s degree in Business, Technology, Project Management, or a related field.

Experience Requirements

• 8+ years of experience in MFS, Financial Services, Business Development, or Technical fields.

Core Responsibilities

• Coordinate with MFS functions to consolidate key MFS-related plans and roadmaps in alignment with the overall MFS strategy.
• Manage the business development process to ensure quality and efficient innovation that meets evolving customer needs.
• Continuously assess emerging fintech technologies and innovations to gather insights on industry trends and customer intelligence, keeping Mixx by Yas competitive globally.
• Validate all interface process changes that affect customer experience to ensure seamless service delivery at all times.
• Lead MFS Consumer Understanding (CU) surveys and studies with the MIC market to drive product adoption and awareness.
• Review manual processes and recommend feasible enhancements to achieve automation, simplicity, and improved efficiency.
• Calculate and track the value addition of initiatives in terms of cost savings and revenue generation for improved service quality or internal processes.
• Ensure the adoption of the MFS Code of Conduct across all MFS functions to maintain a risk-free, world-class operational standard.
• Collaborate with the Operations unit to continuously innovate and improve processes, procedures, standards, and systems.
• Drive performance toward achieving world-class customer experience and best-in-class control as defined by HTMZL’s Code of Conduct.
• Monitor and report progress on strategic initiatives to ensure alignment with organizational goals and compliance standards.
• Support continuous improvement through feedback, data analysis, and implementation of best practices across MFS operations.
• Manage regular Quality Audit on the MFS Platform and related systems.

Core Competencies

• Full understanding of MFS importance/dynamics in the TZ economy.
• A good understanding of emerging technologies that are disrupting the world today.
• Exposure to global trends in Fintech.
• Forward-looking and ability to benchmark and innovate.
• Ability to engage in effective and persuasive negotiations and strong interpersonal and communication skills.
• Strong communication skills whilst being capable of modifying his/her messages to fit different levels in the organization.