Front Desk Receptionist & Sales Assistant at Mango Tree Residence Tanzania

Location: Tanzania (Dar es Salaam)
Job Type: Full-time / Permanent
Industry: Real Estate
Reports to: Sales Manager / Operations Director

About Us

We are a reputable real estate firm with a strong presence across Tanzania, specializing in premium residential and commercial properties. We pride ourselves on professionalism, integrity, and exceptional client service. As we continue to grow, we are seeking a polished and capable Sales Assistant & Front Desk Receptionist to be the welcoming face of our organization.

About the Role

This is a dynamic position combining front desk reception, client relations, and sales administration. You will manage the first impression for walk-in clients, VIP investors, and business partners. Beyond reception duties, you will provide crucial administrative and writing support to our sales team, including drafting professional correspondence and official documents.

Key Responsibilities

Front Desk & Client Reception

• Warmly welcome and assist all visitors, clients, and potential investors.
• Answer and direct incoming calls professionally.
• Maintain a clean, organized, and inviting reception area.
• Respond to initial client inquiries about available properties and direct qualified leads to appropriate agents.
• Coordinate property viewing appointments and manage meeting schedules.

Sales Administrative Support

• Prepare and format property brochures, listing presentations, and marketing materials.
• Maintain and update client databases, property records, and filing systems.
• Assist in preparing documentation for property transactions (offer letters, lease agreements, MoUs).
• Coordinate logistics for property viewings and client meetings.

Business Writing & Documentation

• Independently draft professional emails, formal letters, applications, and official correspondence to clients, financial institutions, government offices (e.g., land offices, municipal councils), and other stakeholders.
• Prepare supporting documents and submission letters for property-related applications and permits.
• Take meeting minutes and prepare internal reports.
• Translate basic documents between English and Swahili when needed.
• Draft client-facing communications with clarity, accuracy, and a professional tone.

What We Are Looking For

Essential Requirements

• Appearance & Presentation: Well-groomed, professional, and confident — you represent our brand to high-net-worth clients and investors.
• Language Skills: Excellent spoken and written English (essential) and fluent Swahili.
• Technical Proficiency: Highly skilled in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and comfortable with basic office technology.
• Writing Ability: Proven ability to independently compose clear, structured, and grammatically correct emails, formal letters, and official applications with minimal supervision.
• Service Experience: Minimum 1–2 years of experience in a client-facing service role (reception, hospitality, customer service, etc.).
• Customer Service Mindset: Strong interpersonal skills — warm, patient, attentive, and solution-focused.
• Organizational Skills: Excellent time management and ability to multitask in a fast-paced environment.
• Confidentiality: Trustworthy and discreet when handling sensitive client and business information.
• Local Knowledge: Familiarity with Dar es Salaam's property landscape is an advantage.

Preferred Qualifications (Strong Advantages)

• Hotel Front Desk / Hospitality Experience: Guest-handling skills and the ability to manage high-pressure, high-touch environments are directly transferable to serving premium property clients.
• Real Estate Industry Experience: Prior exposure to property sales, leasing, or administration provides a strong advantage.
• Financial Sector Background: Banking, insurance, or investment experience strengthens understanding of client due diligence and financial documentation.

Personal Attributes We Value

• Professional, polished, and detail-oriented.
• Excellent verbal and written communication skills.
• High emotional intelligence and cultural sensitivity when working with local and international clients.
• Proactive and self-motivated, taking initiative without waiting for instructions.
• Adaptable and calm under pressure.
• A genuine passion for delivering excellent client experiences.

Why Join Us?

• Competitive salary based on experience and qualifications.
• Performance-based incentives.
• Work in a professional and well-established real estate firm.
• Exposure to high-end properties and international clientele.
• Career growth opportunities within the organization.
• Supportive and collaborative team culture.

How to Apply

If you are a polished, well-spoken, and organized professional who thrives in a client-centric environment, we want to meet you.

Please send your application to: [email protected]

Your application package must include:

• Your updated CV (with a recent professional photo — mandatory).
• A cover letter explaining why you are the right fit.
• A writing sample — a formal letter or email you have drafted previously (required to assess your writing ability).

We are an equal opportunity employer. Female candidates and individuals with hospitality or real estate backgrounds are strongly encouraged to apply.