Receptionist at ATARA Limited

Location: Mtwara, Tanzania Industry:  Hospitality

About Us

ATARA Limited is dynamic and fast-growing Company pioneering real estate and hospitality, designed to capitalize on Tanzania’s extraordinary growth in the hospitality and property sectors.

Role Overview

The Receptionist will be responsible for managing the front desk, welcoming guests, handling check-ins and check-outs, and providing excellent customer service. The ideal candidate will be the first point of contact for guests and will ensure a smooth, pleasant, and professional experience from arrival to departure.

Key Responsibilities

• Welcome guests warmly and manage the check-in and check-out process
• Handle guest inquiries, requests, and complaints promptly and professionally
• Manage reservations, including bookings, cancellations, and modifications
• Answer phone calls and respond to emails in a timely and courteous manner
• Process payments and maintain accurate guest records
• Coordinate with housekeeping and other departments to meet guest needs
• Provide information about hotel services, facilities, and local attractions
• Maintain a clean, organized, and presentable front desk area
• Assist with administrative tasks as required
• Ensure guest satisfaction and contribute to a positive hotel experience

Qualifications and Requirements

• Diploma or certificate in Hospitality, Customer Service, or a related field (preferred)
• Minimum of 1–2 years of experience in a receptionist or front desk role (hospitality experience is an advantage)
• Excellent communication and interpersonal skills
• Strong customer service orientation and a friendly, professional demeanor
• Good organizational and multitasking abilities
• Proficiency in Microsoft Office and front desk/reservation systems
• Ability to work flexible hours, including shifts, weekends, and holidays
• Fluency in English (additional languages are an advantage)