Security Officer at Four Seasons Hotels and Resorts

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join us deep in the heart of the world’s most celebrated wildlife reserves, where the Big Five – the lion, the leopard, the buffalo, the elephant and the rhinoceros – run free on the endless, untamed landscape. Perched on a series of elevated platforms and walkways, our Lodge sits next to an animal watering hole, where you can watch a family of elephants stop for their morning drink. Nestled in the heart of Central Serengeti amid wide-open plains, our Lodge is just a 45-minute drive from the Seronera Airstrip, accessible by connecting flights from three main airports within Tanzania. This beautiful lodge opened under the Four Seasons Hotels and Resorts family in December 2012, and has 77 rooms including 12 suites and 5 villas, 3 stunning Food and Beverage venues, our unique Discovery Centre offering an interactive experience where you can learn about the wildlife, history and people of the Serengeti, Kijana Kids Club, a spa with 6 free-standing treatment pavilions offering bespoke rituals and treatments that celebrate Africa’s magic and mystique, fitness center and a dedicated team bringing your magical wildlife safaris experiences to life.

Basic Purpose

The Security Officer is a key individual in achieving the goals and quality standards of the Security Department. The Security Officer must follow and perform all the duties and standards in the department. The mission for the Security Department is: “protect the life and safety of our guests and employees, protect physical assets and property, ensure security standards are met and maintained and provide service to guests and employees”.

As Such, The Security Officer Has Responsibility For

Performing security patrol and duties on a day-to-day basis. Working with the Security Supervisor, Assistant Manager Safety & Loss Prevention and the Director of Safety & Loss Prevention to be proficient in the department operations, in his/her responsibility and for other special projects as may be requested. Having a working knowledge of all security P&Ps and all the equipments and databases.

Essential Functions

Conduct himself/herself in a professional manner at all times. Adhere to the established standard of conduct and house rules, fire regulations and department procedures and policies. Wear issued uniform and ensure a neat, clean and tidy appearance at all times. Report to work on time, aware of schedule at all times and if unable to attend work, notifies the Security Supervisor or Security Director in adequate time as stated in Employee Handbook. Work closely with and gain a working knowledge of the Department from the Security supervisor. Patrol the public areas regularly, including the guest corridors and back of house areas, together with the perimeter of the hotel and grounds, car park, pool to prevent intrusion by animals, unauthorized people or undesirables Escort guests from the lobby area to rooms and vice versa. Control the staff entrance and conduct regular baggage checks of staff and contractors exiting the building. Ensure, during routine patrols, that health and safety regulations are being observed and that all fire regulations are met.

Routinely check the security of all storerooms and offices. Perform the delivery and pickup of guest baggage to and from guest rooms and the Lodge entrance. Document any crime or incident which has taken place, including the completion and filing of theft/loss/damage reports and electronic security logs. Document any incidents reported. To liaise with the Director of Safety and Security, to ensure that steps needed to prevent recurrence are taken. Accept and secure items of lost property, attempting to restore these items to the rightful owner (Lost and Found).

As a key member of the hotel’s emergency response team, be fully familiar with response and evacuation procedures including the fire panel and participate as a floor fire officer as required. Monitor and control the issue of all hotel master keys. Open/repair in-room safes when required. Receive deliveries of goods from outside the normal hours of the Loading Bay and Purchasing staff and ensure the safe arrival of the goods to their intended recipient. Be available to administer emergency first aid treatment to staff and guests injured or taken ill and arrange follow-up medical attention as necessary. Open staff housing when necessary and conduct housing checks when required, in conjunction with the HR department. Make senior management immediately aware of any incident or unusual event. The contact person for any of the emergency services responding to the hotel. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee handbook. Works harmoniously and professionally with co-workers and supervisors Ensure you are fully familiar with the new Four Seasons Health & Safety program Lead with Care and attend all the mandatory training. Other duties as assigned by management.

Non-essential Functions

Assist Crunch Team to departments throughout the hotel. Other duties as assigned by management. May be required to travel to or temporarily relocate to Arusha logistics center to assist as needed.