Enterprise CVM & Reporting Lead at Vodacom Tanzania

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What You’ll Do

Role Purpose

To support the Vodacom Business Unit (VBU) by extracting, analyzing, and reporting on enterprise business performance and customer value propositions. This includes tracking key revenue drivers, connections, subscriptions, recharges, product and device performance, partner trends, and customer segment insights to inform strategic decisions.

Key Accountabilities & Decision Ownership

• Performance Reporting

Extract and consolidate detailed sales performance data for daily, weekly, monthly, and quarterly reports.

Analyze product and solution performance metrics.

• Reporting Development:

Create and maintain standard and ad-hoc reports to support recurring business needs.

Develop insights to inform marketing strategies aimed at driving customer value, revenue growth, loyalty, and retention.

• Strategic Insights:

Provide data analysis to assess the impact of new products, campaigns, promotions, and operational strategies.

Evaluate commission model changes and their competitive implications.

• Data Governance:

Ensure the security, access control, and quality of information infrastructure and records.

Who You Are

Technical & Professional Qualifications

• Bachelor’s degree in Computer Science, MIS, Economics, Business, or Marketing
• Proficiency in IT database querying is essential
• Project Management certification is an added advantage
• Minimum 5 years of experience in CVM and performance reporting

Core Competencies, Knowledge & Experience

• Analytical Thinking: Ability to interpret complex data and translate it into actionable insights
• Technical Proficiency: Strong database querying (e.g., SQL), data visualization, and statistical analysis skills
• Advanced Excel & Presentation Skills: Ability to create impactful reports and dashboards
• Business Acumen: Understanding of enterprise business models, KPIs, and customer value management
• Communication Skills: Clear and effective communication of insights to both technical and non-technical stakeholders
• Attention to Detail: High level of accuracy in data handling and reporting
• Collaboration: Ability to work effectively in cross-functional teams and manage multiple stakeholders
• Problem Solving: Proactive in identifying issues and proposing data-driven solutions
• Time Management: Ability to manage multiple reporting cycles and ad-hoc requests under tight deadlines
  
  

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's In It For You

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

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