IT Technical Support Officer at Good Neighbors Tanzania

The IT Technical Support Officer will be responsible to maintain and manage the computer networks of all types, providing technical support and ensuring the organization runs smoothly by supporting all aspects of the IT systems and services. Additionally, the role includes responsibility for ensuring the security and integrity of computer operations and systems development in accordance with organization plans.

Duties and Responsibilities

• Installing, troubleshooting, and maintaining licensed desktop software and operating systems (e.g., Microsoft Office Suite, Windows 7/8/10).
• Monitoring performance of organizational systems (Docswave, HR system, QuickBooks Online, MS Teams) and recommending solutions.
• Installing, configuring, and managing computer hardware, software, networks, printers, and scanners.
• Contributing to IT policy formulation, submitting for approval, and ensuring compliance.
• Advising and assisting the line manager on all IT-related matters.
• Supporting staff with computing resources to ensure a productive IT environment.
• Recommending hardware specifications suitable for office use based on organizational needs.
• Troubleshooting and resolving IT issues efficiently to build trust and reliability.
• Submitting monthly reports on IT issues attended.
• Managing internet connectivity and liaising with service providers for technical support.
• Conducting staff training on common IT issues, including preparing training schedules and content.
• Managing backups for organizational documents and information.
• Supporting the development and management of the organization’s website, emails, and social media tools.
• Collaborating with asset management to update IT inventory and recommend disposal of obsolete equipment.
• Establishing strong working relationships with vendors, professionals, and software developers.
• Testing and evaluating new technologies and providing recommendations.
• Any other duties as may be assigned from time to time.

Qualifications:  Education/Knowledge/Technical Skills and Experience

• Bachelor’s degree in computer science, information systems, or related field
• Three years’ experience in related field
• Industry certification or other related IT professional certification as may be applicable
• Experience with NGO is an added advantage.
• Strong knowledge of IT systems and emerging technologies.
• Exceptional time, task, and resource management skills
• Strong computers skills
• Excellent written and verbal communication skills
• Problem solving and critical skills

Other Competencies/Attributes:

• Honesty, integrity and professionalism
• Ability to multi-task, and work under pressure.
• Self-motivational and organizational skills
• Capacity to work independently and follow instructions.
• Perform other duties as may be required

Application Instructions:

• All interested candidates, who meet the above requirements, please Click here to apply
• for the position on or before 27th August, 2025.
• When applying please attach detailed curriculum vitae containing complete names and addresses (postal, email, phone), together with names and contact details of three referees.
• All applications should be addressed to Country Director, Good Neighbors Tanzania, P.O. Box 33104, Dar es Salaam.

• Only shortlisted applicants will be contacted through their active mobile numbers and email addresses.
• Good Neighbors Tanzania will not be responsible for transport or/and accommodation during the interview; there will be no refund for the expenses incurred.
• Good Neighbors Tanzania has a zero tolerance to any harm or sexual exploitation and abuse against any beneficiaries (or program participants). Safeguarding and Protection from Sexual Exploitation and Abuse (PSEA) is everyone’s shared responsibility and all GN employees and partners are required to adhere to GN’s Code of Conduct both during and outside working hours. Familiarization with and adherence to the GN Safeguarding Policy and Code of Conduct is an essential requirement of all employees and partners, in addition to related mandatory training. All applicants interested to work with GNTZ must ensure that they understand and act in accordance with this clause. Please Click here to access and review GN Safeguarding Policy.