Manager of Technology Innovation & Data at Four Seasons Hotels and Resorts

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join us deep in the heart of the world’s most celebrated wildlife reserves, where the Big Five – the lion, the leopard, the buffalo, the elephant and the rhinoceros – run free on the endless, untamed landscape. Perched on a series of elevated platforms and walkways, our Lodge sits next to an animal watering hole, where you can watch a family of elephants stop for their morning drink. Nestled in the heart of Central Serengeti amid wide-open plains, our Lodge is just a 45-minute drive from the Seronera Airstrip, accessible by connecting flights from three main airports within Tanzania. This beautiful lodge opened under the Four Seasons Hotels and Resorts family in December 2012, and has 77 rooms including 12 suites and 5 villas, 3 stunning Food and Beverage venues, our unique Discovery Centre offering an interactive experience where you can learn about the wildlife, history and people of the Serengeti, Kijana Kids Club, a spa with 6 free-standing treatment pavilions offering bespoke rituals and treatments that celebrate Africa’s magic and mystique, fitness center and a dedicated team bringing your magical wildlife safaris experiences to life.

Basic Purpose

Be responsible for the efficient operation and maintenance of all computer systems, data and voice communications activities at property. Forecast technology requirements and upgrades to existing technology to improve effectiveness of installed systems. Execute hotel and corporate systems strategies.

Essential Functions

Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.

Establish and maintain user procedures and hardware familiarization for all systems.

Establish and maintain system security procedures consistent with control requirements and corporate policy.

Maintain accurate records of system files; software and hardware issues and service requirements.

Maintain effective support for end user support process, other systems, including back office, sales & catering and human resources applications or any other property application.

Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable.

Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc).

Administer Lotus Notes, connection to global VPN and other communication tools

Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies.

Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards notes database.

As required, participate in and lead the co-ordination of new systems acquisitions, corporate initiated major projects and technology implementations.

Good knowledge and support for Desktop OS and applications.

Provide direct guest support and quality support to function rooms and conference services.

Assist the Director of Finance in administering all IT related maintenance and services contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding process.

Non-essential Functions

Be a business manager. Recommend new applications as requested by hotels to streamline business processes and improve workflow.

Negotiate and execute computer and data communications contracts to ensure compliance with their requirements.

Implement technology “best practices” from other Four Seasons properties that are workable.

Establish product lifecycle management for hardware/software and 10-year capital planning for technology.

Prepare IT operating budgets, IT capital budgets, and able to discuss and present a business case for all IT expenses.

Knowledge And Skills

Education: University or College degree – major in IT

Experience: Two (2) to five (5) years experience with a IT Department, preferably within a hotel

Skills and Abilities: A working technical knowledge of hotel systems and operations.

Desirable Microsoft or Cisco Certifications, strong network-building and trouble-shooting skills, including Microsoft Operating Systems, MAC Operating Systems and applications

Strong business, resources and project planning experience

Four Seasons IT Core Standards and key internal controls

Good knowledge of the Four Seasons policies and procedures

Knowledge of basic accounting principles

No. of employees supervised: 1

Travel required: Applicable

Hours required: Scheduled days and times may vary based on need.

Visa & Work Permit Provided