MFS Command Center Supervisor at Yas Tanzania

Bachelor's degree in a relevant field like Computer Science, Engineering, or a related technical discipline.

5 years of experience in IT operations, technical support, or a related field is frequently expected.

CORE RESPONSIBILITIES

• Lead and manage the command center team, promoting a positive and high-performing work environment.
• Provide coaching, performance feedback, and growth opportunities to team members.
• Supervise daily operations of the Mobile Financial Services (MFS) command center.
• Ensure adherence to banking regulations, internal policies, and security protocols.
• Analyze system performance, track KPIs, and report key metrics to management.
• Establish and lead processes for detecting, escalating, and resolving incidents efficiently.
• Conduct post-incident reviews and implement preventative improvements.
• Manage the command center's technology and infrastructure to ensure reliability.
• Communicate effectively with internal teams and external partners, providing regular updates.
• Develop plans to enhance MFS operations, drive innovation, and support business growth.
• Collaborate cross-functionally to design and improve mobile banking services.
• Identify training needs and implement learning strategies to upskill staff.
• Ensure prompt resolution of complex customer issues and escalation where necessary.

CORE COMPETENCIES

• Proven experience in MFS operations, customer service, and team management.
• Strong understanding of IT infrastructure, networks, and systems is necessary.
• Experience in managing projects and initiatives is often required.
• Strong knowledge of MFS regulations, compliance requirements, and security protocols.
• Excellent communication, leadership, and problem-solving skills.
• Proficiency in using MFS software and systems.
• Ability to work under pressure and manage multiple priorities.
• Familiarity with digital MFS technologies and platforms.

If this description corresponds to you, grow with us by applying before July 15, 2025