Technical Support Specialist at Tabono Consult

Duties and Responsibilities, Troubleshoot technical issues and provide timely customer feedback. Install and configure hardware and software solutions.

• Diagnose and repair system faults and errors.
• Speak to customers to quickly resolve their problems.
• Follow up with clients to ensure resolution.
• Support the roll-out of new solutions and provide procedural documentation.
• Test and evaluate new technologies.
• Participate in team discussions, huddles, and learning sessions.

Education and/or Work Experience Requirements

• Degree in computer science or information technology.
• Minimum of 3+ years of experience in a technical support role.
• Certifications in ITIL (required) and Project Management (advantageous).
• Proficiency in Windows/Linux/Mac OS and remote desktop applications.
• Strong problem-solving skills and attention to detail.

Personal Characteristics

• Strong personal integrity, ability to multi-task, and adaptability.
• Passionate about trending technologies, especially open-source.