Manager Data & CLM at Airtel Tanzania

At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.

We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.

By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

Drive Data Hygiene

• Ensure UnR programs are in place to drive data penetration
• Develop programs to drive data users through the open market device selling outlets
• Develop Data Commando Program for universities
• Drive smartphone penetration through retail, franchise and open market

Working with internal and external customers to drive end to end flawless implementation and execution

• Ensuring whole ecosystem (Group, CEO, Network, IT, CX, Sales,
• Finance, SCM, HR and Legal, franchise, channel partner, DSA, commando and Retail are fully aligned to the data initiatives being executed

Drive innovation 

• Have 1 innovation a quarter
• Drive Data VAS – selling a purpose to use data, not only the MB itself

Grow Data NPS 

• Make sure product awareness is driven on the ground through Brand
  and Sales
• As few as possible calls to the call center and on social
• Develop programs to drive gifting and promote word-by-mouth

Achieve the desired revenue from the base by designing and developing customized programs

• Prepaid: By planning and achieving an optimal balance between the recharge revenue and the usage by the customer

To create customer base stickiness and hence reduce churn 

• Designing, managing, analyzing programs and offers to create stickiness of the base to the network and hence building loyalty

Ensure an error free process for various tariffs/ promotional programs

• Develop and implement a process resulting in No customers complaints while availing of the program benefits
   

Qualifications

Educational Qualifications & Functional / Technical Skills    

• Bachelor Degree in Marketing, Business Administration or other related field
• MBA in Marketing

Relevant Experience (Type of experience and minimum number of years)

• 8 - 10 years’ experience in Telecommunications

Other requirements (Behavioural etc.)

• Project Management skills
• Ability to work well in teams
• Result oriented
• Ability to influence decisions at Exco level
• Attention to detail
• Business awareness
• Strong coaching skills & leadership skills
• Excellent written and oral communication skills
• Excellent Analytical skills