Theresia Chaki
About me
Dedicated Psychology graduate with strong administrative and counseling experience. Proven skills in logistics, customer care, project coordination, and mental health support. Fluent in Swahili and English, with excellent communication and ethical standards.
Skills
Work Experience
Administrative specialist
KEDS TANZANIA COMPANY LTD
2024-03-06
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2025-07-02
- Accommodation arrangements - Drafting invitation letter - supervising Housekeepers - Booking hotel rooms for staff - recording utility and hotel accommodations information - making payments for electricity and hotel accommodation - Booking Meals for guests - Booking transport for pick up from airport - Maintenance of Dormitory and kitchen
customer service officer
KEDS TANZANIA COMPANY LTD
2023-11-21
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2024-03-02
-Responding to customer inquiries, comments, and complaints via phone, email, or chat. - Providing information about products or services. -Resolving customer issues or concerns in a timely and satisfactory manner. -Documenting interactions and maintaining customer records. -Escalating complex issues to higher levels of support if necessary. - Following up with customers to ensure their satisfaction. - Staying updated on company policies, products, and services to provide accurate information. - Collaborating with other departments to address customer needs effectively.
intern health care program
help2kids.org
2023-08-21
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2023-11-21
- Assisting with escorting sick children to the hospital. - Updating hospital and Diagnosis data base. - Assist in getting checklist of aids medicine and items from health program partners and purchase. - Preparing of health workshops including mental health sessions. - Take care of medical and transport expenses when health program manager is not around. -Create of physical and mental health posters. - Phone calls with health program partners. -share or discuss any project or innovative ideas for development and expansion of Health project. - Proposal design and writing whenever convenient. -Advise Health program manager with running of daily business.
Education
UNIVERSITY DEGREE
BACHELOR DEGREE
2020-11-02
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2023-07-19
B.A. in Psychology — University of Dar es Salaam, 2020–2023 Key subjects: Organizational psychology, research methods, statistics, counseling
ADVANCED SECONDARY EDUCATION
A-LEVEL
2019-02-04
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2020-06-18
Advanced Level (History, Geography, English) — Premiere Girls High, 2018–2020
ORDINARY LEVEL
O-LEVEL
2014-01-01
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2017-11-15
O-Level — Kibosho Girls: Math, Biology, English, Kiswahili, Civics, Commerce, History, Geography (2014–2017)
PRIMARY SCHOOL
PRIMARY EDUCATION
2005-03-16
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2013-09-18
Primary level education- st Mary's junior school.