Salma Abdallah Kibadeni
About me
Experienced Customer Service Professional with over three years of progressive experience, currently serving in a supervisory role. Proven track record of leading teams, resolving complex customer concerns, improving service processes, and maintaining high customer satisfaction levels.
Work Experience
Customer Service Supervisor
EA HARDWARE TOOLS AND BUILDING MATERIALS LOGISTICS CENTER LIMITED
2025-09-01
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Delegating customer service tasks, handling complex customer complaints, training new staff, and ensuring compliance with company policies.
Customer Service Representative
SUNDA INTERNATIONAL COMPANY LIMITED
2022-04-01
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2025-01-01
Providing information to customers, processing orders, resolving complaints, and maintaining a positive attitude.
Customer Care
TANZANIA TELECOMMUNICATION COMPANY LIMITED
2020-09-01
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2020-11-01
Receiving customer calls, registering new customers, and troubleshooting technical problems.
Education
Bachelor of Commerce in Marketing
DEGREE
2018-01-01
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2021-01-01
University of Dar es Salaam(UDSM)
ACSE
Advanced level(ACSE)
2016-01-01
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2018-01-01
Baobab Secondary School
CSE
Ordinary Level(CSE)
2012-01-01
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2015-01-01
St. Christina Girl's School