Overview
The Emergency Service Portal is a critical digital platform developed by the Tanzania Electric Supply Company (TANESCO) to manage and respond to electricity-related emergencies across the country. This system enables citizens to report power outages, fallen lines, electrical accidents, and other urgent issues requiring immediate attention. The portal routes reports to the nearest response teams, tracks resolution progress, and provides status updates to affected customers. It enhances TANESCO’s emergency response capabilities, improves public safety, and reduces service restoration times during electrical emergencies in Tanzania’s communities.