Individual HVC Contractual Planning Specialist

MINIMUM QUALIFICATIONS

• Bachelor's Degree in Business Administration, Marketing, Telecommunications, Economics, Statistics, Data Analytics, or a related field.

EXPERIENCE REQUIREMENTS

• Minimum 3 years of experience in telecommunications, commercial planning, customer management, CRM, marketing, or business analytics.
• Experience managing customer segments, loyalty programs, retention initiatives, or contractual customer portfolios.

CORE RESPONSIBILITIES

• Develop and execute contractual customer plans aligned with the HVC strategy and business objectives.
• Design initiatives to drive acquisition, retention, upgrade, and migration of high-value customers into contractual plans.
• Monitor contractual customer base performance and recommend actions to improve penetration and profitability.
• Develop annual and quarterly contractual growth plans and forecasts.
• Collaborate with Product, Marketing, Digital, Device, and Commercial teams to develop attractive contractual offers.
• Support the design and launch of contractual bundles, value propositions, loyalty programs, and exclusive HVC benefits.
• Conduct competitor benchmarking and market analysis to identify market opportunities and threats.

REQUIRED COMPETENCIES

• Strategic thinking.
• Strong analytical and problem-solving skills.
• Customer lifecycle management.
• Contractual customer planning.
• CRM management.
• Commercial and revenue analysis.
• Results orientation.
• Customer-centric mindset.

EQUAL EMPLOYMENT OPPORTUNITY

"We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices."

Only shortlisted applicants will be contacted.