Service Centre Supervisor at DHL

Responsibilities

• Supervise day to day running of the physical shipment handling.
• Maintain properly allocated manning resources in accordance with shipment volumes.
• Manage the security of the facility and operating systems specific to your surroundings.
• Build a strong client relationship to ensure that the company performs and grows to its maximum potential in your area.
• Provide the prompt shipment lodgement & recovery in accordance with the customer’s specific requirement.
• Maintain a clean and fair working environment for all visiting customers in gateway.
• Ensure transit time standards and identify non-compliance against gateway operation TSP.
• Provide the timely lodgement and recovery of shipments.
• To escalate to line supervisor/manager any service failures.
• To be more focused and follow-up on customs clearance process that creates value to our services delivery.
• Execute work processes that affect the success of own role and contribute to the overall performance of the department.
• Handling of the storage and inventory control of your operations areas and liaise with customs & operations team to despatch sufficient stock of those shipments.
• Timely report issues to be raised to the higher level to get the appropriate support.
• Comply with all company policies and procedures, including those in relation to health, safety, environment, and community in general.
• Ensure timely and effective communication with customers through regular visits and conducting monthly performance reviews with them.
• Maintain daily/weekly contact with peers in Operations, Commercial / Direct Sales, Customer Service
• Management, IT and eCom; as well as with their peers in other stations and strategies to develop more business.
• Provide expert advice, training, and technical assistance to lower-level service, operations, and support personnel.
• Assist to direct the work of others and contribute to employees’ professional development.
• On an ongoing basis, seek out and implement opportunities for continuous improvement within the operation domain.

Requirements:

• Bachelor’s Degree or equivalent experience/qualification
• Fluent English, written and oral.
• Excellent communication and organizational skills
• Computer skills
• Team Player and People management skills
• Customs regulations knowledge
• Supply chain management & logistics experience
• At least 2 years of customs clearance experience
• At least 2 years of logistics experience