Personal Assistant at NBC Tanzania

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

The Personal Assistant (PA) to the Director – Corporate & Investment Banking provides high-level strategic, administrative, and coordination support to ensure the effective functioning of the CIB leadership office as well as Credit leadership

The role requires absolute professionalism, discretion, strong business acumen, and the ability to operate confidently with senior executives, regulators, clients, and internal stakeholders

Job Description

Accountability: Director’s Office Management, Hospitality and Resource Support

• Manage both calendars for CIB & Credit Director’s calendars, meetings, travel, and priorities to ensure optimal time utilization.
• Act as the primary point of contact between the CIB & Credit Director and internal/external stakeholders.
• Prepare agendas, briefing packs, presentations, and meeting materials for various engagements
• Track follow-ups, action items, and deliverables arising from various engagements.
• Coordinate and arrange appropriate refreshments for executive and client meetings in line with company hospitality standards and, where applicable, client preferences.
• Maintain hospitality inventory (tea, coffee, water, and related supplies) and ensure timely replenishment.
• Ensure meeting areas are clean, well-organized, and reset promptly after engagements.
• Ensure CIB and Credit staff are equipped with appropriate and functional working tools, including laptops, docking stations, access cards, printers, and office supplies.
• Liaise with IT and Facilities teams to resolve equipment, system, or infrastructure issues promptly.
• Monitor and coordinate maintenance, repair, or replacement of faulty equipment.
• Facilitate onboarding logistics for new team members, including workspace setup, system access, and tools allocation.
• Maintain an up-to-date inventory of departmental assets and supplies.
• Manage and maintain CIB & Credit stationery ordering and distribution.
• Monitor stock levels and ensure timely replenishment of office supplies.
• Maintain accurate records of stationery usage and inventory

Accountability: Strategic & Relationship Management

• Support preparation of CIB and Credit various documentation
• Conduct basic research and compile insights on market trends, clients, and sector developments
• Interface professionally with:
• Board members and executive leadership
• Government officials and regulators
• Large corporate and institutional clients
• Development finance institutions and partners
• Coordinate client meetings, courtesy calls, and high-level engagements.
• Ensure consistent executive communication and follow-up

Accountability: Governance, Compliance & Confidentiality

• Handle highly confidential information with integrity and discretion.
• Support governance requirements including document control, approvals, and record-keeping.
• Ensure timely submission of executive documents in line with NBC governance standards.
• Maintain organized filing systems (physical and electronic).

Accountability: Communication & Correspondence

• Draft, edit, and manage executive correspondence (letters, memos).
• Prepare speeches, talking points, and executive briefing notes.
• Ensure communication is professional, accurate, and aligned to NBC tone and standards

Accountability: Coordination & Project Support

• Coordinate cross-functional initiatives within CIB & Credit (strategy rollout, sector desks, transformation programs).
• Track progress on key CIB & Credit projects and escalating issues where required.
• Support logistics for conferences, leadership sessions, and client events

Qualifications & Experience

• Bachelor in Secretarial services, business administration, Finance, Economics, Law, or related field
• Minimum 5–8 years’ experience as Personal Assistant or Senior PA, preferably in:
• Banking
• Financial services
• Corporate or professional services environment
• Experience supporting executive-level leaders is essential

Technical & Professional Skills

• Strong proficiency in MS Word, PowerPoint, Excel, and Outlook
• Excellent business writing and presentation skills
• Understanding of banking, corporate finance, or investment banking environments
• Ability to manage complex schedules and multiple priorities

Behavioral Competencies

• High level of integrity and discretion
• Exceptional attention to detail
• Strong interpersonal and communication skills
• Ability to work under pressure and tight deadlines
• Proactive, solutions-oriented mindset
• Confidence engaging with senior executive

Preferred Attributes

• Exposure to Corporate & Investment Banking as well as Credit operations
• Experience working with board-level documentation
• Strong organizational and stakeholder coordination skills
• High emotional intelligence and professional maturity

Qualifications

Administration (Meets all of the requirements), Bachelor`s Degrees and Advanced Diplomas - Office Administration, Customer Excellence - Service Delivery (Meets all of the requirements), Digital familiarity (Meets some of the requirements and would need further development), Enabling team success (Meets some of the requirements and would need further development), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Planning and organising (Meets all of the requirements)