Underwriting Assistant at Britam Insurance Tanzania

The role holder will be responsible for ensuring underwriting guidelines are met through accurate membership data capture, timely processing of medical cards, timely preparation and submission of quotations and tenders, prompt dispatch of policy documents and endorsements. The role will report to the Manager-Medical Business.

Key Responsibilities.

• Accurate capture and maintenance of client data
• Prompt processing and dispatch of policy documents for new business and renewal debits.
• Timely preparation and submission of quotations and tenders to prospect clients
• Processing of endorsements within set time frames,
• Timely issuance and dispatch of debit and credit notes
• Preparation and issuance of medical cards within set time frames
• Process renewal of policies in the system within set time frame
• Attend to correspondences and client queries within set timelines
• Capture policy terms and conditions for reference
• Timely preparation and sending of monthly reports to clients
• Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.

Key Performance Measures

• Timely and accurate data capture
• Timely dispatch of policy documents, policy debits, cheques and endorsements within agreed Service Level Agreements
• Timely process and dispatch of membership cards within Service Level Agreements
• Timely response to all client queries and inquiries.
• Timely Preparation and submission of quotations and tenders
• Customer retention rate
• Claim ratio

Working Relationships

Internal Relationships

• Accountable to Manager, Medical Business
• Required to liaise and work closely with other departments as may be necessary

External Relationships

• Britam customers

Medical Insurance sector players

Knowledge, Experience And Qualifications Required.

• Bachelor’s degree (insurance option preferred)
• Computer skills, Ms Word, Excel & Power Point
• Experience in medical underwriting will be an added advantage
• Knowledge of Tanzania insurance regulatory requirements
• Knowledge of Britam products

Essential Competencies.

• Learning and Researching: Rapidly learns new tasks and commit information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making at management level; learns from successes and failures and seeks colleague and customer feedback.
• Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Applying Expertise and Technology: Applies specialist and technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
• Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; exhibits high standards for quality and quantity; monitors and maintains own quality and productivity; works in a systematic, methodical and orderly way; consistently achieves projects goals.
• Following Instructions and Procedures: Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.
• Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; accepts diversity; display individual responsibility towards the community and the environment; models the organisational values during every day interactions.

Primary Location

Tanzania, United Republic of-Dar es Salaam-Dar es Salaam

Organization

Britam Insurance Tanzania Limited

Job Level

Entry Level

Job Type

Permanent

Shift

Day Job

Contract Type

Full-time

Job Posting

03-06-2025

Unposting Date

11-06-2025

Number of Openings

1