Business Development Manager at Mwanga Hakika Bank

Company: Mwanga Hakika Bank
Position: Business Development Manager
Department/Area: Innovation
Location: Dar es Salaam, Tanzania
Experience Required: Minimum 3-5 Years

JOB PURPOSE

To drive sustainable business growth for the bank by originating new customer relationships, growing deposits, loans, and fee-based income, and building strategic partnerships that support the bank's transition from a Tier 2 to a Tier 3 institution.

The role holder will identify market opportunities, develop and execute business acquisition strategies, and represent the bank in target markets and industry segments across Tanzania.

KEY RESPONSIBILITIES

A. Business Growth & Market Penetration

• Develop and execute annual and multi-year business development plans aligned to the bank's growth strategy.
• Identify, prospect, and onboard new-to-bank customers across retail, SME, corporate, and institutional segments.
• Grow the bank's deposit book (CASA and term deposits) and loan portfolio in line with balance sheet growth targets.
• Drive growth in non-funded income, including trade finance, guarantees, forex, and transactional banking fees.

B. Relationship & Partnership Management

• Build and maintain strategic relationships with corporates, AMOCOS, SACCOs, NGOs, development partners and government agencies.
• Develop partnerships with mobile network operators, fintechs, and payment service providers.
• Represent the bank at trade fairs, chambers of commerce, industry forums, and regional business events.

C. Market Intelligence & Product Alignment

• Conduct market research to identify emerging sectors, underserved segments, and competitor positioning within the Tanzanian banking industry.
• Work with Product Development, Credit, and Marketing teams to tailor products/pricing to target segments, e.g. agribusiness, trade, manufacturing, women- and youth-owned enterprises.
• Provide regular market intelligence reports and feedback to senior management to inform strategic decision-making.

D. Financial Performance & Reporting

• Own and deliver against annual revenue, deposit mobilization, and asset growth targets, with KPIs cascaded from the bank's Tier 3 roadmap.
• Prepare periodic business development performance reports, pipeline trackers, and forecasts for executive management and the Board.
• Monitor portfolio quality of acquired business in liaison with Credit and Risk to ensure sustainable, low-NPL growth.

E. Team Leadership & Stakeholder Coordination

• Lead, coach, and manage performance of Business Development Officers/Relationship Officers, if applicable.
• Coordinate cross-functionally with Credit, Legal, Compliance, Operations, and Marketing to ensure smooth onboarding and service delivery for new business.
• Champion a customer-centric, growth-oriented culture within the team.

KEY PERFORMANCE INDICATORS (KPIs)

• Deposit Growth: Net new deposits mobilized (TZS) vs. target.
• Loan Book Growth: New disbursed facilities (TZS) vs. target.
• New Customer Acquisition: Number of new-to-bank accounts/relationships onboarded.
• Partnership Development: Number of strategic partnerships/MOUs signed.
• Pipeline Management: Conversion rate of prospects to onboarded clients.

QUALIFICATIONS & EXPERIENCE

Education

• Bachelor's degree in Business Administration, Banking & Finance, Economics, Marketing, or related field.
• Experience in fintech, telecommunications, or banking.

Experience

• Minimum 3-5 years' experience in banking, with at least 3 years in business development, relationship management, or banking.
• Proven track record of meeting/exceeding targets.
• Experience working in a growth-stage or scaling financial institution is highly desirable.
• Prior exposure to SME, corporate, or institutional banking segments in the Tanzanian or East African market.