Cash Consultant (Zanzibar Branch) at Standard Bank Tanzania

We are seeking a friendly and professional Cash Consultant to join our Zanzibar Branch. As a Cash Consultant, you will be the face of our bank, providing exceptional customer service while accurately processing financial transactions. This role is ideal for detail-oriented individuals who enjoy working in a fast-paced environment and have a passion for helping customers with their banking needs.

• Process various financial transactions, including deposits, withdrawals, and loan payments
• Verify customer identities and maintain account confidentiality
• Balance cash drawers and maintain accurate records of all transactions
• Promote and cross-sell bank products and services to customers
• Respond to customer inquiries and resolve issues in a timely manner
• Comply with all bank policies, procedures, and regulatory requirements
• Collaborate with team members to ensure smooth operations and excellent customer experience
• Assist with administrative tasks and special projects as needed

Qualifications

Type of Qualification: First Degree
Field of Study: Commerce, Finance or equivalent field

Experience Required
Client Coverage
Personal and Private Banking (1-2 years)

• Strong cash handling and basic math skills
• Proficiency in computer systems and banking software
• Excellent customer service and communication skills
• Keen attention to detail and ability to maintain accuracy in all tasks
• Problem-solving abilities and capacity to work well under pressure
• Previous experience in banking or customer service preferred
• Knowledge of banking products and services is a plus
• Ability to work flexible hours, including weekends and holidays as required
• Fluency in English and Swahili (preferred)

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Examining Information
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Making Decisions
• Managing Tasks
• Producing Output
• Providing Insights
• Understanding People
• Upholding Standards

Technical Competencies:

• Application & Submission Verification (Business Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

Our Commitment to Diversity, Equity and Inclusion

Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.