Consultant, Customer Service at Standard Bank Tanzania

To attend to any cash related matter (e.g., walk-in customers, ATM's) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers in line with client experience and laid down requirements.

Qualifications

Type of Qualification: Secondary/High school/A levels/Matric
Field of Study: Not applicable

Experience Required
Client Coverage
Personal and Private Banking
1-2 years
Branch banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs. Familiar with the legal aspects regarding cash handling. Knowledge of other departments and their functions within a branch.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Examining Information
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Making Decisions
• Managing Tasks
• Producing Output
• Providing Insights
• Understanding People
• Upholding Standards

Technical Competencies:

• Application & Submission Verification (Business Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)