Customer Service Consultant at Standard Bank Tanzania

To provide exceptional customer service by assisting clients with their banking needs in a professional, friendly, and efficient manner. To resolve general banking queries, promote banking products and services, and ensure a seamless branch experience. To capture and update customer information, promote digital banking solutions and support the branch in achieving service excellence and operational efficiency.

Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce or a related field

Experience Required
Client Coverage
Personal and Private Banking
1-2 years
1 years’ experience in a customer-facing role, preferably in financial services. Knowledge of banking products, systems, digital platforms and regulatory requirements.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Documenting Facts
• Embracing Change
• Following Procedures
• Interacting with People
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Producing Output
• Showing Composure
• Team Working
• Thinking Positively

Technical Competencies:

• Banking Process & Procedures
• Client Servicing
• Customer Reception and Channelling
• Customer Understanding (Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

Our Commitment to Diversity, Equity and Inclusion

Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.