Global Markets Sales Officer at NCBA Bank Tanzania

Global Markets Sales

Company: NCBA Bank
Job Function: Global Markets / Treasury Sales
Work Cycle and Impact: 3-12 Months
Application Deadline: Not provided

JOB PURPOSE

To originate, develop and manage client relationships through delivery of Foreign Exchange, Money Market, Fixed Income and approved Treasury solutions. The role is responsible for revenue generation, client acquisition, client retention, market intelligence and treasury advisory services while ensuring compliance with regulatory, risk and conduct requirements.

KEY ACCOUNTABILITIES, DUTIES AND RESPONSIBILITIES

Financial - 60%

• Implementation and execution of the laid down sales strategy that is coherent with the overall bank strategy within the approved risk appetite and portfolio standards.
• Optimization of income through profitable sales of Foreign Exchange and other Global Markets products.
• Ensure revenue growth for the bank through cross selling of other bank products to existing and new Global Markets clients.
• Monitor and track business performance of existing relationships and to reduce instances of leakages of business.
• Use data analytics to assess portfolio health and forecast future growth.

Internal Business Processes - 10%

• Grow the bank’s Global Markets FX portfolio by ensuring client retention and acquisition of new clientele.
• To provide portfolio monthly performance report to all stakeholders.
• Management, development and growth of corporate client base and implementation of sales strategies to assist in achieving the bank’s target for the year.
• Comply with requirements of all relevant risk management policies; the Bank’s Asset Liability Management Policy, Bank of Tanzania frameworks and guideline, IFEM Code of Conduct and appropriate provisions of the Banking Act in respect of FX.
• Effectively and collaboratively identify, escalate and resolve risk and compliance matters.
• Engage with all audit report findings, relevant to Global Markets close all findings in a timely manner.

Customer - 20%

• Drive account planning and active management of new and existing clients in assigned portfolio to enhance wallet share.
• Develop and sustain relationships with portfolio across all segment clients to ensure that the Bank is viewed as a perceived leader and active market player.
• Manage quality of the bank’s product offerings by improving current products and developing new products to ensure the Bank’s dynamic responsiveness to the needs of targeted market segments.
• Develop a thorough appreciation for each allocated customers’ business under the assigned portfolios, and understanding of their potential needs for Global Markets products, through regular liaison with the business RMs for each customer as well as through direct contact with the customer.
• To prepare the client meeting plans in coordination with the relationship managers and branches and submit call reports through designated systems.
• Work closely with stakeholders in respective portfolios to drive strategic client agenda.
• Active communication with clients within respective portfolios and address their needs from a relationship management.
• Manage the banks Global Markets portfolio and ensure maximum returns from these relationships.
• Organise networking events to foster close knit relationships with both potential and existing clients.
• Proactively engage importers and exporters on their trade flows, providing timely advice and competitive quotations to capture business opportunities, deepen relationships, and drive revenue growth.
• Provide customers with timely, objective, and actionable market intelligence by analysing market trends, economic developments, and emerging opportunities, and communicating insights through research, bulletins, and direct client engagement.
• Promote and drive increased customer adoption and usage of digital channels to improve service delivery, deepen customer relationships, and support business growth.

Learning and Growth - 10%

• Actively pursue professional development opportunities to continuously enhance knowledge and expertise in Global Markets products, client advisory, market trends, and sales capabilities, while contributing to the sharing of market insights and best practices across the team.
• Attend all scheduled trainings and complete all e-learning modules.
• Serve as an ambassador of the Bank’s culture and values by delivering exceptional client service, fostering collaboration, and upholding the highest standards of professionalism and integrity within Global Markets.
• Ensure that recommended hours of learning/training are achieved for both self and direct report through E-learning, Internal & External training activities.
• Actively support talent development by enhancing personal competencies, sharing market knowledge and best practices, and contributing to the development of future Global Markets talent within the Bank.

JOB DIMENSIONS

Reporting Relationships

Direct Reports: Not specified.

Indirect Reports: None.

STAKEHOLDER MANAGEMENT

Internal Stakeholders

• Business Units Heads - Corporate and Institutional Banking, Retail and SME Banking.
• Relationship Managers and Branch Managers.
• Branches.
• Trade and Treasury Operations.
• Enterprise Risk Management.
• Compliance and Regulatory Affairs.
• Digital Banking.

External Stakeholders

• Existing and Prospective Clients.
• Other Financial Institutions.
• Bank of Tanzania and other regulatory authorities such as CMSA, DSE.

DECISION MAKING AUTHORITY / MANDATES / CONSTRAINTS

• Operational: Foreign Exchange rate setting requirements for the Bank.

WORK CYCLE AND IMPACT

3-12 months

IDEAL JOB SPECIFICATIONS

Academic Qualifications

• Bachelor's Degree in Finance, Economics, Banking, Accounting, Business Administration, Financial Engineering, or a related field.
• Strong understanding of financial markets, treasury products, macroeconomics, and corporate retail and SME banking.

Preferred Professional Qualifications

• ACI Dealing Certificate or ACI Financial Markets Certification.

DESIRED WORK EXPERIENCE

• Minimum 3 experience in Global Markets Sales, Treasury Sales, Foreign Exchange Sales, Corporate Banking, Treasury, or Financial Markets.
• Demonstrated experience in marketing and selling FX, Money Market, Fixed Income, and other Treasury products to corporate institutional retail and SME clients.
• Proven track record in revenue generation, client acquisition, relationship management, and portfolio growth.

TECHNICAL COMPETENCIES

Technical Skills

• Excellent understanding of Financial Markets products.
• Be able to know and monitor the key economic indicators that will impact business and be in a position to explain that to customers.
• Ability to determine appropriate product/pricing strategies.
• Good judgement is required when dealing with clients in giving advice on market trends.
• Good knowledge of operational and system user requirements for financial products.

BEHAVIOURAL COMPETENCIES

Interpersonal Skills

• Personable and confident with the ability to converse professionally with clients.
• Ability to market and establish lasting client relationships.
• Positive attitude and work ethic.
• Ability to work independently and in a team environment.
• Possess resiliency to work in a challenging and changing, high-volume, fast paced environment.
• Ability to think globally, creatively, and to be innovative.
• Maintain a sense of urgency and ability to execute quickly and efficiently.
• Effective written/verbal communication skills.