Manager; Transaction Solutions (Agri Wholesale & Partnerships) at NMB Bank Tanzania

Responsible for managing Agri-Wholesale and Partnerships Solutions and implementations which encompasses the end-to-end product cycle, with expectations of value-added solutions which require out-of-the-box design, best practice and high standards of execution.

Main Responsibilities:

• Participate in client engagements, sales initiatives while working with cross functional teams to ensure seamless transition for ongoing client service delivery.
• Collaborate with Senior Manager to define strategies pertaining to digital payment and collection solutions for Agri-Wholesale customers & Wholesale banking partners in providing cash management digital solutions
• Craft tailored Agri-Wholesale products and partnership services in line with clients financial goals and impact objectives.
• Cultivate and nurture relationships with key stakeholders on the Agri-business & digital solution partners such as Money Transfers Organizations (MTOs), government agencies etc.
• Manage Risk and Regulatory issues related to Agri-Wholesale & partnership products, including managing inter-team and technology dependencies to mitigate project and product risks.
• Stays abreast of competitive and strategic trends in the market, and incorporates into the innovation and product development pipeline as well as to product positioning and pricing strategies
• Develop empathy and understanding of current challenges within Transaction Banking
• Work with clients across the enterprise to develop a comprehensive solution tools/products/integrations, APIs, UIs/modals, process change
• Interpret market data to drive product development strategies and investment recommendations.
• Conduct thorough market research and competitor analysis to identify growth opportunities and emerging trends.
• Prioritize and rationalize roadmap against business needs, longer term platform health and partnership needs
• Apply project management skills to manage assigned complex transaction services-based project in Agri-Wholesale customers and Wholesale banking partnerships
• Collaborate with various partner teams to inform end customer experiences based on our data capabilities
• Ensure compliance with regulatory requirements governing Agri-Wholesale cash management solutions and Wholesale partnerships business.
• Conduct thorough market research and competitor analysis to identify growth opportunities and emerging trends.
• Build relationships with internal service providers, including Marketing, Communications and Operations, and ensure that service level agreements are implemented and maintained where appropriate.
• Provide input to Sales Managers for product-specific sales campaigns focusing on Agri-Wholesale and partnership business.

Business Management

• Innovate & capture requirements for the client and iterate design and delivery with the technical team.
• Prioritize different, and possibly competing, requirements to a coherent product delivery
• Translate what an end customer requires in terms of functional requirements.
• Collaborate relationship management teams in Agri-Wholesale and government businesses to provide end-to-end solutions to clients.
• Translate end customer requirements into functional specifications and collaborate with product managers to provide end-to-end solutions
• Liaise with Technology, Operations and Client Segment for standard activities as part of complex deals.
• Review and provide feedback on product satisfaction surveys and customer complaints.
• Engage in consistent promotion of digitized solutions for cross border market visibility and uptake.
• Engage all relevant bank teams in product development and testing
• Support post implementation review with the client for all complex deals along with relevant cross functional teams.
• Ensure sales programs and selling call plans are always in place, ensure proper execution schedules are monitored and adhered to by all subordinates.
• Collaborate with Client Delivery on customer satisfaction survey feedback on related solutions.

Knowledge and Skills:

• Comprehensive knowledge of Tanzanian Banking products and systems that support them, and a good understanding of other international products.
• In-depth understanding of product offerings in the wider financial services industry.
• Expertise in Transaction Banking products and procedures including related digital solutions
• Ability to review and analyze workflows and procedure to drive process improvements and enhance client experience
• Well versed in local industry regulations and guidelines.
• Understanding of client segmentation and collaborative approach in working with cross functional teams.
• Communication skills, both written and oral
• Leadership
• Business planning & analytical skills
• Adequate understanding of various bank systems and emerging Technology relevant to financial services solutions
• Stakeholder management
• Excellent project management skills and good understanding of structuring solutions.
• Risk management, credit and strong analytical skills.

Qualifications and Experience:

• Bachelor's Degree in Banking, Business, Computer Science, Finance or related fields.
• Certification in project management is an added advantage
• Master's degree in business studies is an added advantage
• Postgraduate education in Banking and/or Banking certification(s) is an added advantage
• At least 4 years' experience in Transactional Banking products and solutions, cash management, and project management.

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be conacted.