Relationship Manager; Affluent Parastatals at NMB Bank Tanzania

Responsible for managing strategic relationships with senior public officials within parastatals, driving acquisition and retention efforts, and expanding the bank's asset and liability portfolio through targeted sales initiatives.

Main Responsibilities:

• Drive growth in assets, liabilities, investment products, and insurance through proactive customer visits, sales activities, and retention strategies.
• Build and maintain strategic relationships with Senior Officials in Parastatals, acting as the primary liaison and ensuring high levels of customer satisfaction.
• Maximize value from existing clients by cross-selling relevant NMB products and services tailored to their needs.
• Prepare and review portfolio movement reports for self and team, identifying and addressing any irregularities.
• Ensure adherence to KYC, AML, and other regulatory requirements to minimize risk exposure within the portfolio.
• Deliver exceptional service by managing customer expectations and resolving queries, complaints, and correspondence promptly in line with service standards.
• Collaborate with internal teams to align strategies with organizational goals and coach Relationship Officers and Tellers on effectively engaging senior decision makers.
• Maintain a structured call program for all assigned relationships and prospects, ensuring proper documentation and follow-up.
• Stay updated on product and service developments, recommending enhancements to better serve senior decision makers in parastatals.
• Organize or recommend quarterly engagement events to strengthen relationships and enhance NMB's brand visibility among parastatal decision makers.
• Conduct initial screening interviews with potential clients and maintain accurate records of relevant documentation.
• Maintain comprehensive knowledge of Bank policies, procedures, and products, adapting to technological advancements and evolving customer expectations.

Knowledge and Skills:

• Thorough knowledge of bank products, operations, regulations, and specific markets for Private banking clients
• Thorough knowledge of Private banking clients' needs and ability to come up with proper solutions.
• Sound financial knowledge, thorough information of NMB various offerings.
• Excellent Client Management skills preferably Senior Decision Makers
• Excellent communication, networking, and interpersonal skills
• Confidence and presentation skills
• Understanding and interest in financial/banking products and markets
• Ability to analyze and research information.
• Ability to explain and handle complex information clearly and simply.
• Ability to identify the need for change and to drive the desired changes, adaptable and flexible in anticipating and realizing marketing opportunities.
• High level of professionalism, integrity, and Diplomatic skills
• Excellent negotiation, communication, and relationship management skills.
• Experience in Sales or Relationship management.
• Existing networks and relationships within government and parastatal organizations.
• Strategic thinker with the ability to influence policy and decision-making.
• Leadership and Coaching skills
• Strong analytical, problem-solving skills, decision making and financial management skills
• Excellent interpersonal and networking skills, internally and externally.
• Excellent writing and presentation skills.
• Experience in project management is desirable.
• Credit skills

Qualifications and Experience:

• Bachelor's degree in Economics, Business Administration, Banking, Finance, Accounting Marketing, Statistics, Research, or related fields
• Master's Degree in Business-related fields is an added advantage
• At least 4 years' experience in handling Public & Senior Decision Makers
• Experience in Credit Analysis and Appraisal

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.