Relationship Manager at Ecobank

Achieve all operational excellence and financial targets through business growth and development set by the bank at branch level.

Key Responsibilities

Business Performance;

• Delivery of sales, revenue, deposit, risk asset, targets, and efficiency ratio
• Prepare and deliver on approved branch budgets
• Responsible for strict cost management including review of both direct and
• indirect costs generated by the branch. Achieve a cost/income ratio in branch.

Relationship Management & Customer Service:

• Deliver on customer service standards, acquisition and client satisfaction levels, retention of high performing clients and growing share of wallet as per target market.

People Management & Teaming:

• Build and develop a high performing team by driving performance development and coaching to achieve productivity and efficiency

Process, Controls and Operation Performance:

• Ensure compliance with operations risk.
• Complies with branch layout standards, KYC, operating & risk policies and procedures.

Strategic Initiatives:

• Expanding approved market reach.

Qualification & Experience:

• Educational Background: A Bachelor’s or Master’s degree Banking or Business
• Administration, Economics, Finance, or other related fields of study.
• Professional Experience: At least 5 years of experience in relationship management and branch operations.