
Relationship Manager at Ecobank
Job Role Insights
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Date posted
2025-02-05
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Closing date
2025-02-05
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Hiring location
Dar es Salaam
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Career level
Senior
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Qualification
Master’s Degree
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Experience
5 Years
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Quantity
1 person
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Gender
both
Job Description
Achieve all operational excellence and financial targets through business growth and development set by the bank at branch level.
Key Responsibilities
Business Performance;
- Delivery of sales, revenue, deposit, risk asset, targets, and efficiency ratio
- Prepare and deliver on approved branch budgets
- Responsible for strict cost management including review of both direct and
- indirect costs generated by the branch. Achieve a cost/income ratio in branch.
Relationship Management & Customer Service:
- Deliver on customer service standards, acquisition and client satisfaction levels, retention of high performing clients and growing share of wallet as per target market.
People Management & Teaming:
- Build and develop a high performing team by driving performance development and coaching to achieve productivity and efficiency
Process, Controls and Operation Performance:
- Ensure compliance with operations risk.
- Complies with branch layout standards, KYC, operating & risk policies and procedures.
Strategic Initiatives:
- Expanding approved market reach.
Qualification & Experience:
- Educational Background: A Bachelor’s or Master’s degree Banking or Business
- Administration, Economics, Finance, or other related fields of study.
- Professional Experience: At least 5 years of experience in relationship management and branch operations.
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