Relationship Manager – Retail Banking at Exim Bank Tanzania

Job Opportunity: Relationship Manager - Retail Banking

Location: Paje, TZ

Experience Level: 5 - 7 years

Posted Date: 27-Oct-2025

Key Words: Retail Banking, Corporate Client Management, Sales

Job Description

The primary purpose of this role is to build and manage rapport with corporate clients to ensure optimal customer acquisition, retention, and income generation. This is achieved through the sales of all appropriate Assets, Liability, and Cash Management products offered by the bank. The role demands 'Best in Class' Relationship Management to strengthen the bank’s brand in the corporate arena. A key focus is to generate Revenue Pools for the bank through sales, contributing to fee-based income and CASA (Current Account Savings Account), which directly impacts the bottom line. The Relationship Manager is also responsible for ensuring the delivery of industry-leading customer service, a premier onboarding experience, and advisory service to both new and existing corporate customers.

Roles & Responsibilities

• Manage the development of prudently priced assets and cost-effective long-term liability products with reputable companies and organizations to ensure maximum bank profitability.
• Identify and develop a target pipeline, and aggressively market for new profitable status customers from identified target sectors.
• Manage key customer relationships through regular contacts and visits by ensuring an effective call program is maintained on all assigned and prospect customers.
• Maintain high professional standards and strive to provide quality services and competitive pricing to clients.
• Cultivate good rapport with clients and ensure the bank becomes the preferred choice for their investment and banking needs.
• Continuously identify and exploit cross-selling opportunities that embed the bank and its products with customer needs.
• Establish quality profit-earning customer relationships within the target market.
• Ensure strict compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements in all dealings with existing and potential customers.
• Mentor junior members of the team.
• Maintain a high standard of operational control, including adherence to Risk Management and Compliance guidelines.
• Keep updated with the bank's internal policies and procedures to mitigate financial loss and fraud.
• Gather necessary information to prepare and assess credit applications to effectively manage customer expectations.
• Identify areas for improvement within internal processes.
• Report to Management/Board on the status of business leads, customer complaints, and pending issues related to clients.