Relationship Officer, Personal Banking at Akiba Commercial Bank

The Relationship Officer, Personal Banking has primary responsibility for building and maintaining strong relationships with personal banking customers by providing tailored financial solutions, growing the customer base, and ensuring an excellent customer experience in line with the bank’s service standards and strategic goals.

The Role:

• Develop and manage relationships with new and existing personal banking clients to grow a high-quality loan and deposit portfolio.
• Actively identify customer needs and offer appropriate banking solutions, including savings, deposits, personal loans, and other retail banking products.
• Cross-sell bank products and services to enhance customer value and deepen wallet share.
• Conduct regular client visits and follow up to ensure high levels of customer satisfaction and retention.
• Proactively manage customer accounts and ensure all customer queries and issues are resolved promptly and effectively.
• Monitor loan performance, conduct early follow-ups on arrears, and take proactive steps to maintain portfolio quality.
• Ensure compliance with internal policies, regulatory requirements, and risk management frameworks.
• Support the achievement of branch and individual sales targets as defined by the bank.
• Prepare and submit timely and accurate reports on customer activity, sales performance, and market feedback.

The Candidate:

• Bachelor’s degree in Business Administration, Banking, Finance, Economics, or a related field.
• Minimum of 2 years of experience in retail or personal banking, preferably in a sales or relationship management role.
• Knowledge of banking products and services, credit analysis, and lending procedures.
• Familiarity with regulatory and compliance requirements in the banking sector.