Relationship Officer, Personal Banking at DCB Commercial Bank Tanzania

The successful candidate will advise clients, foster business growth, provide financial investment guidance, ensure customer satisfaction, retain existing clients, and acquire new customers through sales activities.

Key Responsibilities

• Promoting and selling various liability products to attract low-cost deposits from diverse customer segments and sourcing current and savings accounts.
• Seeking new customers through existing leads, referrals, and cold calling, while maximizing lead generation and ensuring a healthy closure rate.
• Advising customers on bank products and services based on their financial needs and recommending appropriate solutions.
• Conducting planned direct promotion/marketing activities for bank products and cross-selling secured assets where relevant.
• Adhering to due diligence, internal policies, and KYC norms while opening new accounts.
• Establishing and maintaining effective customer relationships while offering a high level of customer service.
• Screening clients for loan eligibility requirements.
• Preparing loan application documents in line with the bank’s latest credit policy and procedural manual.
• Proactively conducting pre- and post-monitoring visits to clients to ensure their ability to make repayments based on financial and personal circumstances.
• Achieving prescribed disbursement and deposit weekly and monthly targets.
• Writing and submitting periodic status reports to the branch manager, including daily activity reports and calls/follow-ups made.

Background Qualifications and Experience

• Bachelor’s degree from a recognized tertiary institution.
• 3 years’ experience in a sales and client management role in a financial institution.
• Knowledge of the banking industry, banking products, services, and regulations.
• Good working knowledge of the personal banking sector and its practices in Dar es Salaam.
• Good selling and negotiation skills.
• Customer-centric with excellent communication skills.

Application Process

If you believe you are the right candidate, submit your application with a detailed CV, photocopies of academic certificates, and names of three referees with their contacts, quoting reference number DCB/RB/ROPB-08/2025 in the email subject. Applications must be submitted through [email protected] no later than 28th August 2025. Hard copy applications will not be accepted.