Senior Specialist Digital Products at CRDB Bank Tanzania

Reporting Line

MANAGER PARTNERSHIP AND ECOSYSTEM

Location

Tanzania Head Office

Department

DEPARTMENT OF RETAIL BANKING

Number of openings

1

Job Purpose

Senior Specialist Digital Products Development is responsible for the business execution of the digital product development lifecycle, ensuring approved digital products are delivered to market efficiently, compliantly, and in alignment with customer, commercial, and regulatory expectations.

Principle Responsibilities

• Drive the business-side execution of the digital product lifecycle from approved design through build, testing, launch, and post-launch optimization.
• Translate approved product requirements and solution designs into clear business user stories and delivery priorities.
• Act as the business product representative within agile delivery teams, participating in sprint planning, sprint reviews, UAT cycles, and release readiness activities.
• Validate delivered functionality against business requirements and customer experience expectations.
• Support the delivery and continuous enhancement of retail digital platforms, including SimBanking, POS, Merchant, and Internet Banking products.
• Work closely with Technology, Operations, Solution Design, Risk, Compliance, Marketing teams, vendors, and partners to ensure solutions meet agreed business outcomes throughout development, testing, and rollout phases.
• Support go-live activities, customer communication readiness, and early-life support to ensure successful product adoption.
• Ensure product development activities comply with banking policies, regulatory requirements, and internal control standards.
• Maintain product documentation, including requirements, approvals, enhancements, change requests, and implementation records.
• Support audits, reviews, assurance activities, and corrective action initiatives by providing clear product evidence and traceability.
• Provide regular progress updates, delivery insights, and product performance reports to the Digital Management Team.
• Ensure digital products are delivered on time, achieve regulatory compliance, maintain high product quality, minimize post-launch issues, and support effective market adoption.

Qualifications Required

• Bachelors degree in Business Administration, Banking, Information Systems, Computer Science, or a related field.
• Minimum of 4 years experience in digital product development, digital channels, retail banking products, or digital delivery roles within the banking or financial services industry.
• Experience working in Agile environments, including business analysis, product ownership, sprint planning, user acceptance testing (UAT), and release management.
• Experience working within regulated banking or financial services environments, with knowledge of regulatory, compliance, and operational risk requirements.
• Knowledge of retail digital banking platforms, including mobile banking, internet banking, merchant services, payment solutions, and POS channels.
• Strong analytical, problem-solving, and decision-making skills with the ability to translate business needs into actionable product requirements.
• Strong documentation, governance, and control skills, with experience managing requirements, change requests, approvals, and implementation records.
• Strong stakeholder management and cross-functional collaboration skills, with the ability to coordinate effectively across Technology, Operations, Risk, Compliance, Marketing, and external partners.
• Customer-centric mindset with a focus on enhancing digital customer experience, product adoption, and business value realization.
• Ability to work in a dynamic environment, manage competing priorities, and support continuous product improvement and innovation.

CRDB Commitment

CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.

It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.

Only Shortlisted Candidates will be Contacted.

Deadline

2026-10-13

Employment Terms

PERMANENT