Account Manager at Airtel Tanzania

The account manager oversees and manages relationships with mid-level business clients. She or he focuses on maintaining client satisfaction, growing account value, and ensuring the delivery of products or services that meet the specific needs of medium-sized businesses. The account manager is the voice of the Customer within Airtel Tanzania. The account manager is on an Enterprise SIP (sales incentive plan), she/he is measured on incremental revenue and order monthly recurring value.

WHAT: Engage with current and potential customers at Management level to understand their overall strategy and key business drivers; strive to develop a roadmap with the customer that facilitates progression towards or closure of Airtel contracts: network services (fixed or mobile), solution sets, value added surround services

HOW: Through the sale of core and add on services and optimal portfolio mix achieve and exceed account targets addressing both existing customer base and new logo accounts

WHAT: Through the sale of core and add on services and optimal portfolio mix achieve and exceed account targets addressing both existing customer base and new logo account

HOW: Strong customer relationship ensures proper positioning of Airtel Africa executive sponsors with key customer stakeholders for productive bi-annual / annual reviews

WHAT: Understand the customer's business and its strategy; map these requirements to industry trends, as well as with existing customer requirements where Airtel Africa solutions have helped provide value.

HOW: Increased revenues from distinguishing Airtel Africa as providing stable network and coverage, customer service, value add services verse the other vendors "selling" just products.

WHAT: Prepare regular analysis of competitor activity to understand market direction and potential impact on customer relationships, proactively look for opportunities to address need for cost reductions or technology refresh to achieve enhanced capability, improved efficiency, or pronounced market advantage

HOW: Demonstrated ability to act promptly to prevent revenue erosion from competitor penetration

Educational Qualifications & Functional / Technical Skills

• University degree in business, sales, marketing, or equivalent qualifications
• IT Literacy, an added advantage
• Able to operate in a performance driven organization
• Proficient in English and Swahili

Relevant Experience (Type of experience and minimum number of years)

• 3 to 5 years’ experience in sales and relationship management of mid-sized businesses
• Solid understanding of Fixed and mobile Connectivity, ability to understand solutions such as NaaS, CPaaS, IoT, Security, Cloud
• Industry sector knowledge and understanding of customers in that sector, their strategies and business challenges

Other requirements (Behavioral etc.)

• Able to operate in a performance driven organization
• Good organizational and teamwork skills
• Ability to quickly react to changes
• Ability to work on tight deadlines
• Self motivated, enthusiastic, energetic
• Excellent and effective communications skills, both orally and written
• Attention to detail
• Confident, assertive with good negotiation skills
• Excellent time Management Skills
• Clean Driving Licence
• Customer-centric
• Adherence to Company policy and procedures
• Maintain high levels of integrity