Artificial Intelligence Business Analyst And Adoption

Reporting Line

MANAGER ARTIFICIAL INTELLIGENCE PORTFOLIO DELIVERY

Location

Tanzania Head Office

Department

DATA MANAGEMENT OFFICE

Number of openings

2

Job Purpose

The AI Business Analyst & Adoption role translates business needs into clear, measurable AI requirements and helps staff use approved solutions effectively. The role maps processes, defines user and acceptance needs, supports use-case assessment, and coordinates training, change and adoption activities. It connects technical delivery with practical business outcomes, while retaining human decision responsibilities, responsible use and evidence-based benefits tracking. 

Principle Responsibilities

• Engage business teams to identify problems, current workflows, decision points and customer or staff needs before proposing AI solutions. 
• Distinguish AI needs from simpler reporting, rules or process improvements and document feasible options with technical colleagues. 
• Prepare use-case intake, business requirements, user journeys and acceptance criteria with named business owners and intended users. 
• Document expected benefits, current baselines, costs and measurement assumptions with business owners and Finance. 
• Identify data requirements, source owners, access needs and quality gaps with data teams; escalate unresolved dependencies. 
• Define human review, exception handling, escalation and customer-impact requirements with business and governance stakeholders. 
• Translate requirements into prioritised delivery items and maintain traceability through design, testing and business acceptance. 
• Support prototypes and demonstrations, capture user feedback and assess whether proposed solutions address the original business need. 
• Coordinate user acceptance tests, representative business scenarios, defects and business-owner sign-off; do not substitute these for independent validation. 
• Prepare change-impact assessments, communication plans, user guidance and training for approved AI and Microsoft Copilot use. 
• Work with HR communications and business champions to deliver training, gather feedback and support practical adoption. 
• Measure active use, task completion, output quality, user satisfaction and business-process changes against agreed baselines. 
• Investigate low adoption or unsafe workarounds and coordinate corrective actions with product, delivery and governance owners. 

• Maintain requirements, acceptance and adoption records; report benefit evidence separately from forecasts, training attendance and licence allocation. 
• Support AI governance activities by ensuring business requirements, intended use, human oversight requirements, and adoption considerations are appropriately documented and communicated to governance stakeholders.
• Continuously identify opportunities where approved AI capabilities can improve efficiency, customer experience, decision-making, or risk management across business functions..
• Facilitate stakeholder engagement, project updates, executive reporting, and adoption reviews to ensure alignment between business objectives and AI initiatives.
• Maintain a repository of approved AI use cases, lessons learned, adoption outcomes, and best practices to support continuous organizational learning and reuse.

Qualifications Required

• Bachelors degree in Business Administration, Information Systems, Computer Science, Data Analytics, Economics, Finance, Industrial Engineering, Project Management, Organizational Development, or a related discipline.
• A Master's degree in Business Administration (MBA), Information Systems, Business Analytics, Digital Transformation, Artificial Intelligence, Technology Management, or a related field will be an added advantage.
• Professional certifications or training in Business Analysis, Change Management, Process Improvement, Project Management, Artificial Intelligence, Microsoft Copilot, Digital Transformation, Agile Methodologies, or related disciplines will be an added advantage.

• Business analysis, change management, process improvement or relevant AI training is an added advantage.
• Minimum of 3 years of experience in business analysis, change management, digital transformation, AI adoption, technology implementation, or business process improvement initiatives.
• Skills in requirements analysis, process mapping, user acceptance testing and stakeholder facilitation. 
• Ability to interpret data, define performance measures and communicate AI limitations simply. 
• Experience preparing training materials and monitoring adoption; banking process knowledge is an advantage. 
• Experience gathering and documenting business requirements, user stories, process maps, use cases, business cases, and acceptance criteria for digital or technology initiatives.
• Knowledge of Artificial Intelligence, Generative AI, Microsoft Copilot, machine learning concepts, and responsible AI principles.
• Experience coordinating user acceptance testing (UAT), stakeholder engagement activities, training programmes, and organizational change initiatives.

CRDB Commitment

CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.

It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.

Only Shortlisted Candidates will be Contacted.

Deadline

2026-10-25

Employment Terms

PERMANENT