Client Service Associate at Simara Enterprises Ltd

Client Service Associate – Printing Sales is responsible for handling customer inquiries, managing orders, and driving sales from within the company premises. This role focuses on engaging with walk-in clients, handling phone and email inquiries, and ensuring customer satisfaction while promoting printing services.

Key Responsibilities 

1. Serve as the first point of contact for walk-in clients and inbound inquiries.

• Understand customer needs and recommend appropriate printing solutions.
• Prepare and present price quotations based on client requirements.
• Upsell and cross-sell printing services and related products.
• Convert inquiries into confirmed orders and meet sales targets.

2. Order Processing & Coordination

• Accurately record customer orders and specifications.
• Liaise with the production team to ensure timely and quality service delivery.
• Monitor order progress and update clients on order status.
• Address and resolve any issues related to orders, payments, or deliveries.

3. Customer Service & Relationship Management

• Maintain a high level of professionalism and courtesy when dealing with customers.
• Follow up on customer satisfaction and gather feedback for service improvement.
• Build and maintain relationships with returning customers to encourage loyalty.
• Handle complaints and escalate issues to the Sales Manager when necessary.

4. Administrative & Reporting Duties

• Maintain accurate records of sales transactions and customer interactions.
• Assist in managing the sales database and updating client information.
• Prepare daily, weekly, and monthly sales reports.
• Track and report on sales performance against set targets.

5. Marketing & Promotions Support

• Assist in the execution of in-house promotional activities.
• Distribute marketing materials and provide information on new services.
• Work closely with the marketing team to implement sales campaigns.
• Collect customer feedback to help improve product offerings and promotions.

Qualifications 

• Diploma or degree in Sales & Marketing, Business Administration, or a related field
• 1-2 years of experience in sales, customer service, or a related field
• Experience in printing, advertising, or related industries is an advantage.
• Strong understanding of printing processes and products (preferred).

Skills and Competencies 

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Proficiency in Microsoft Office (Excel, Word) and POS/CRM systems
• Problem-solving skills with a proactive approach.
• High attention to detail and organizational skills.
• Ability to multitask and handle multiple inquiries simultaneously.

Key Performance Indicators (KPIs)

• Monthly sales target achievement
• Customer satisfaction and feedback scores
• Number of new and repeat customers
• Order processing accuracy and turnaround time
• Sales conversion rate from inquiries.

Why Join Us?

• Competitive salary with sales incentives
• Opportunity to work in a growing and dynamic company
• Professional development and career growth opportunities
• A collaborative and supportive team environment.