Customer Operations Officer at Yas Tanzania

University Degree in Business Administration, Social Science or related areas.

3 years of work experience in customer related services, excellent in planning, organizing & problem solving, MS Office proficiency.

CORE RESPONSIBILITIES

• Respond to customer queries promptly and accurately in line with agreed SLAs.
• Identify customer needs and assist with using specific features or services.
• Resolve complaints effectively and follow up to ensure timely issue resolution.
• Drive automation of common customer queries to improve response times and efficiency.
• Analyze product issues through testing or user simulation and report malfunctions.
• Collect and share customer feedback with Product teams to support service improvement.
• Foster positive relationships with internal teams and external partners.
• Maintain high levels of customer satisfaction to support strong NPS performance.
• Serve as the first line of support for all touchpoints regarding queries and product knowledge.

CORE COMPETENCIES

• Excellent communication and interpersonal skills.
• Eager to find flaws in a process for improvements.
• Ability to work in a goal-oriented environment.
• Problem-solving and customer satisfaction orientation.
• A team player, able to work well in multicultural environments.
• Able to build relationships quickly.

If this description corresponds to you, grow with us by applying before June 23, 2025