Customer Relationship & Operations Officer at Yas Tanzania

Mixx is hiring

Customer Relationship & Operations Officer

Location

• Dar es Salaam

Qualifications

• University degree in business administration, social science, or related areas.
• 3+ years of experience in Customer Care related services.

Core Responsibilities

• Perform weekly and monthly reconciliations for key corporate customers.
• Respond promptly and accurately to corporate customer queries according to SLAs.
• Identify customer needs and assist them in using specific product features.
• Conduct training sessions for corporate customers on products and services.
• Administer user accounts, manage recurring customer invoices, and run daily reports.
• Build and maintain strong relationships with corporate customers regarding support issues.
• Analyze and report product malfunctions and test different scenarios to troubleshoot issues.
• Update internal databases with technical issue details and relevant customer interactions.
• Monitor service desk flow to ensure timely resolution of technical issues.
• Gather customer feedback, share feature requests, and inform customers about new functionalities.

Core Competencies

• Effective communicator and presenter.
• Eager to find bugs and flows in a product or service.
• Problem Solving.
• Customer Service.
• Quality, effective, and efficient documenter.
• A team player, able to work well in multicultural environments.
• Able to build relationships quickly.
• Fluent in English and Swahili.

Additional Information

At Mixx, they believe that diversity is a source of strength. When candidates have equal skills, they encourage female applicants and actively work to create a fair, inclusive and stimulating professional environment for everyone.

Joining Mixx by Yas means becoming part of a fintech company belonging to the AXIAN Group, a pan-African player operating in five African countries. You will be working in a fast-growing financial company driven by a culture of innovation, agility and impact.

Application Deadline

If this description corresponds to you, grow with us by applying before November 25, 2025.